National Field Service Supervisor

• Oversee the safety, performance, and daily operations of the Field Service team
• Lead, train, mentor, and support Field Service Technicians
• Coordinate technician activities and support field operations
• Monitor field operations for safety compliance and conduct field safety audits and training
• Oversee material orders, manage on-time delivery, and adjust schedules
• Guide technicians in diagnosing product failures, damage, and workmanship issues
• Ensure field work meets company quality standards
• Assist with on-site repairs, evaluations, and inspections
• Maintain documentation of service activities
• Prepare customer reports with photos, issue descriptions, and product identification
• Ensure timely resolution of customer issues and maintain customer satisfaction
• Liaise between customers and the field service team
• Review team expense reports bi-weekly
• Attend and document water testing and resolve identified issues
• Ensure readiness of tools, equipment, and materials
• Travel regularly for site visits and team oversight

• High School Diploma or GED required
• Reside within reasonable commuting distance of a major commercial airport, preferably within VPI core service regions
• 5–10 years of experience in the vinyl window/door industry or manufacturing
• Valid driver’s license with a clean DMV record
• Ability to work at heights above 50 feet
• Ability to lift up to 75 pounds regularly
• Willingness to work frequent overtime
• Proficiency with hand tools including drills, saws, levels, and tape measures
• Knowledge of window, door, glass, and glazing repair methods
• Ability to work independently with minimal supervision
• Strong problem-solving skills
• Demonstrated customer service experience
• Clear, concise communication skills
• Ability to guide and mentor a technician team
• Strong multitasking and organizational abilities
• Ability to prioritize customer needs and company requirements
• Ability to remain calm and de-escalate conflicts
• Experience using laptop, phone, iPad, and office equipment
• Ability to apply specialized repair procedures
• Proficiency with Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur

Demonstrates expertise in overseeing field service operations, ensuring safety compliance, and maintaining high-quality standards in the vinyl window and door industry. Proficient in mentoring technicians, managing customer relations, and utilizing various tools and technologies for effective service delivery.

• Field Service Management
• Vinyl Window/Door Industry Experience
• Safety Compliance Audits
• Customer Service Excellence
• Proficiency with Hand Tools

• Field Operations Management
• Window, Door, Glass, and Glazing Repair
• Specialized Repair Procedures
• Documentation of Service Activities
• Problem-Solving Skills
• Ability to Work Independently
• Ability to Lift Up to 75 Pounds
• Ability to Work at Heights Above 50 Feet
• Multitasking and Organizational Abilities
• Clear Communication Skills

• Mentoring and Training
• Conflict De-escalation
• Customer Needs Prioritization

• High School Diploma or GED
• Valid Driver’s License

• Field Service Team
• Safety Compliance
• Customer Satisfaction
• Material Orders Management
• On-Site Repairs
• Water Testing
• Service Activity Documentation

• Office 365
• Cantor
• Share Point
• UKG
• Autodesk
• My Apps
• Concur
• Hand Tools