Universal Banker

Job Details

Job Location:

Pulaski Location - Pulaski, TN 38478

Bank of Frankewing has been a trusted local financial resource, proudly serving our community with integrity and dedication. As a family-oriented institution, we prioritize building long-lasting relationships and creating a supportive work environment for our employees. With a legacy of service and commitment, we continue to provide personalized banking solutions that meet the needs of our customers and offer a great place to grow your career.

The Universal Banker is a customer-focused role responsible for providing a wide range of banking services to both existing and new customers. This includes handling deposits, withdrawals, loan payments, and assisting with account services. The Universal Banker will offer exceptional customer service, complete a variety of transactions, and help customers meet their financial goals. In addition, this role supports branch operations, ensures compliance with bank policies, and makes referrals for cross-selling bank products and services.

• Receive customer deposits, loan payments, and process withdrawals from savings/checking accounts.
• Cash checks, record night and mail deposits, and issue savings withdrawals.
• Accurately log all transactions into the bank’s internal system and maintain up-to-date transaction records.

• Assist customers in opening new checking, savings, and investment accounts.
• Ensure that all required customer information is collected and accurately entered into the internal system, including verifying references and documentation.
• Provide instant-issue debit cards and assist with IRA and CD openings.
• Process special requests such as closing accounts, ordering checks, providing copies of statements, or referring customers to the appropriate branch representative for further assistance.

• Answer customer inquiries in person or over the phone about products, services, fees, and bank policies.
• Inform customers about new services, promotions, and products offered by the bank.
• Assess customer needs and make appropriate referrals for additional banking services.

• Proactively identify opportunities to cross-sell various bank products and services such as credit cards, personal loans, mortgages, and investment accounts.
• Make referrals to branch representatives or specialized departments for more complex financial needs.

• Reconcile the cash drawer daily by accurately counting and packaging currency and coins.
• Ensure the proper handling of loan coupons and other transactions, turning in excess cash to the head teller as required.
• Maintain an adequate supply of cash and currency for the branch's operational needs.

• Adhere to all bank operational procedures, security protocols, and compliance regulations by participating in required training and following standard procedures.
• Maintain confidentiality and safeguard sensitive customer information.
• Ensure compliance with all applicable laws, regulations, and policies, including BSA (Bank Secrecy Act) and Anti-Money Laundering (AML).

• Continuously provide exceptional customer service to build strong relationships and encourage customer loyalty.
• Follow up on customer interactions, ensuring all questions are answered and all transactions are completed satisfactorily.

• Complete any special requests from customers in a timely and accurate manner.
• Assist colleagues with branch operations as needed and support the branch team in…