Sales Support & Client Relations Specialist

Sales Support and Client Relations Specialist (Entry Level)

Location: Integrity Tennessee (In‑office)

Industry: Plastic Injection Mold Manufacturing

We are seeking a motivated and detail‑oriented Sales Support and Client Relations Specialist to support our sales team and serve as a key point of contact for customers. This entry‑level role is ideal for someone looking to build a career in manufacturing sales, customer relations, or account management within a fast‑paced, technical environment.

The successful candidate will help coordinate customer communications, support quoting and order processes, and ensure a smooth experience from initial inquiry through production.

• Serve as a primary support contact for customers, responding to inquiries via phone and email
• Assist the sales team with preparing quotes, sales documents, and order confirmations
• Coordinate with engineering, production, and scheduling teams to relay customer requirements
• Track orders, timelines, and project updates to ensure on‑time delivery and customer satisfaction
• Maintain accurate customer records, pricing details, and communication logs in internal systems
• Support client onboarding and help maintain long‑term customer relationships
• Follow up on open quotes, orders, and customer requests
• Assist with basic administrative tasks related to sales and customer service
• Learn company products, molding processes, and manufacturing capabilities

• Strong communication skills, both written and verbal
• Professional phone and email etiquette
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a deadline‑driven environment
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Willingness to learn manufacturing terminology and processes

• Customer‑focused mindset
• Clear and confident communication
• Problem‑solving and follow‑up skills
• Team‑oriented with a proactive attitude
• Ability to work effectively in an in‑office, collaborative setting

• Entry‑level opportunity with training and mentorship
• Exposure to the plastic injection molding industry
• Career growth opportunities within sales or account management
• Stable, in‑office work environment
• Competitive compensation and benefits package (based on experience)

• Ability to sit or remain in a stationary position for extended periods while working at a computer
• Frequent use of hands and fingers to operate a computer, phone, keyboard, and other office equipment
• Ability to communicate effectively with customers and team members via phone, video, and in person
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry light materials (up to 15–25 lbs) such as files, office supplies, or sample materials
• Visual ability to read screens, documents, and reports with accuracy
• Ability to focus and work in a standard office or hybrid work environment with moderate noise levels
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.