Financial Aid Assistant

Posting Summary

• Working Title: Financial Aid Assistant
• Role
  
  Title:
  
  Education Support Specialist II
• Role Code: 29143
• FLSA: Nonexempt
• Position Number:
• Agency: New River Community College
• Division: New River Community College (Div)
• Work Location: Pulaski – 155
• Hiring Range: $34,500
• Full Time: Full Time
• Work Schedule: Monday‑Friday with occasional evening and weekend hours.

New River Community College is a two‑year public institution located in Dublin, Virginia, with an instructional site in Christiansburg. The college provides modern facilities for career technical education and transfer programs, serving approximately 4,000 students. The college’s mission is to support inclusive education and workforce development.

• Work closely with the NRCC Educational Foundation Office and high‑school career coaches to manage the Foundation and ACCE (Access to Community College Education) program.
• Verify FAFSA completion using the Federal Student Aid Partner Portal, maintain application spreadsheets, and provide outreach regarding missing items.
• Add ACCE and Foundation Scholarship awards to the system, adjust counts as needed, and manage private scholarship records, disbursed amounts, and returns to providers.
• Assist students in completing the FAFSA and addressing financial‑aid related questions; conduct financial‑aid workshops for high‑school students; coordinate outreach for student groups.
• Perform additional duties as assigned, including occasional evening and weekend hours and emergency assistance when directed by state officials.

May be required to perform additional duties, including emergency assistance during a Governor‑declared emergency.

• Knowledge of general office practices and procedures.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced, team‑oriented environment.
• Excellent written and oral communication skills with a student‑focused approach.
• Professional, confidential, and courteous interaction with students, faculty, staff, and the public.
• Proficient understanding of college, state and federal financial aid programs.
• Education and work experience in accounting (preferred).
• Experience with People Soft Student Information System (SIS) or comparable systems (preferred).
• Understanding of college student demographics and financial pressures faced by students.

Additional factors may be considered including accounting experience, People Soft experience, and strong understanding of student demographics.

No

As needed.

The selected candidate’s offer is contingent upon successful completion of a criminal background investigation, which may include fingerprint checks, local agency checks, employment verification, education verification, credit checks, and possible completion of the Commonwealth’s Statement of Economic Interest.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

The Virginia Community College System (VCCS) is an equal employment opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), providing reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E‑Verify to check employee eligibility to work in the United States. Applicants will be required to complete an I‑9 form and provide documentation of identity for employment purposes.