Records Specialist

NOW HIRING: full time Records Specialist starting at $27.96/hour plus benefits

This is an administrative and technical support position for the Pullman Police Department. Shift work is required. The Records division operates 24 hours a day including holidays.

Records Specialists act as an in-person public receptionist, provide general office, clerical, and administrative work to enter and maintain confidential police records, assist the public, control access to the jail, monitor activity inside this area, and receive and process payments.

• One (1) year of administrative, clerical, customer service, records management, or related experience.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Proficiency with computers and common office software applications.
• Ability to pass a law enforcement background check.

• Associate degree in Criminal Justice, Public Administration, Business Administration, or a related field.
• Two (2) or more years of experience in police records, public safety, emergency communications, court administration, or government records management.
• Experience using Motorola Flex (Spillman) records management system.
• Experience with state and federal criminal justice databases such as NCIC, NLETs, ACCESS, WACIC, or comparable systems.
• Knowledge of public records laws, records retention requirements, and criminal justice information regulations.
• Experience processing public records requests and records redaction.
• Experience working rotating shifts in a public safety environment.

E.O.E.

• 3 insurance plans to choose from as low as $0 for spouse & all dependents – Plans with deductibles as low as $200; high deductible plan includes employer sponsored contribution to health savings account.
• Vision & dental insurance with no cost sharing for employee & all dependents.
• $15,000 basic life & accidental death & dismemberment insurance.
• Short term disability insurance.
• PERS2 or PERS3 retirement.
• Employee assistance program.

• Deferred compensation.
• Additional life & spouse life insurance.
• Discounts on parks & rec membership.
• Discounts on life flight membership.
• Long-term care insurance.

Performs general office, clerical, and administrative work to enter and maintain police records and provide assistance to the public.

An employee in this class performs a variety of clerical and administrative tasks in support of the police department administrative function. A Records Specialist will work shifts to provide 24‑hour coverage including holidays. Work includes transcribing reports, entering data for police records, answering business and non‑emergency calls, assisting the public, monitoring jail ingress and egress, and assisting officers with other administrative tasks.

Most work is performed in public at the front reception desk for the Police Department. Accuracy, attention to detail, and multitasking are essential. Records Specialists report to the Support Services Manager, who reviews work for quality, quantity, accuracy, and neatness of tasks performed and services provided to the public. Records Specialists do not supervise but may train new employees.

• Transcribe information from a digital dictation system to a computer database.
• Enter data into personal computer databases; type, copy, and process documents to be sent to the city attorney and prosecutor.
• Monitor, receive, and enter information into law enforcement database; process requests for criminal activity records checks from law enforcement officers.
• Handle incoming business and non‑emergency telephone calls; take and relay messages; provide reception duties by greeting the public, obtaining information, giving directions, answering routine questions, providing forms, collecting fees, and writing receipts.
• Assist public with accident reporting and provide appropriate information to other law enforcement agencies as required.
• Take fingerprints of people applying for gun permits and refer callers to the proper agency or other city…