Health Information Management - Clerk

Pay Range:
The base pay range for this position is $19.42—$30.22 hourly; however, base pay offered may vary depending on job‑related knowledge, skills, and experience.

Job Title:

Health Information Management Specialist

Work Schedule:

Monday – Friday, 8:00am – 5:00pm

Location:

Pullman, Washington

Become part of an inclusive organization whose goal is to improve the health and well‑being of the unique communities we serve.

Pullman Regional is an innovative, patient‑focused, multi‑disciplinary work environment where all members of the team contribute to the exceptional care of our patients and the community.

The Health Information Management Specialist, under the supervision of the Manager of Health Information Management or designee, performs clerical and technical functions within the HIM department. This role is responsible for maintaining the integrity, accuracy, and confidentiality of patient health records within the Electronic Health Record (EHR) system in compliance with HIPAA, federal and state regulations, and organizational policies.

• Process requests for medical records and patient information from internal and external sources (fax, phone, mail, and electronic portals) in accordance with HIPAA, legal requirements, and organizational policies.
• Perform scanning, indexing, and quality review of patient records to ensure accuracy and completeness in the EHR.
• Maintain, retrieve, and archive electronic health records while ensuring data integrity and confidentiality.
• Manage Release of Information (ROI) requests, including validating authorizations and ensuring compliant disclosure of protected health information (PHI).
• Accurately enter and update patient information in the EHR in a timely manner.
• Communicate effectively with staff, providers, patients, and external partners to support continuity of care and customer service excellence.
• Maintain consistent attendance and punctuality, reporting to work prepared to perform assigned duties.
• Adhere to organizational policies, safety standards, and regulatory requirements.
• Participate in departmental meetings, training, and quality improvement initiatives.
• Maintain a clean, organized, and secure work environment.
• Provide general clerical and administrative support to the HIM department as assigned.

Required:

• High school diploma or equivalent.
• Minimum of six (6) months of experience in a healthcare or medical office setting.
• Strong verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Proficiency in computer systems, including Microsoft Office (Outlook, Word, Excel) and virtual platforms such as Zoom and Teams.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and adapt in a fast‑paced environment with frequent interruptions.
• Ability to accurately review and validate documentation for completeness and compliance.

Preferred:

• Previous experience in Health Information Management or a related healthcare field.

• Medical, Vision, Dental coverage
• Health Savings Account
• Paid Leave Time
• Employer‑Paid Life Insurance and Long‑Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits:
  Life Insurance, Critical Illness, Accident Insurance, Short‑Term Disability Services
• Discount and Employee Assistance Program resources

Pullman Regional is an Equal Opportunity Employer. Applicants with disabilities who require assistance or accommodation should contact Human Resources at human resources.