Psychology Clinic Office Coordinator | College of Arts & Sciences, Psychology; Pullman, WA

Position: Psychology Clinic Office Coordinator | College of Arts & Sciences, Psychology (Pullman, WA)
## Psychology Clinic Office Coordinator | College of Arts & Sciences, Psychology (Pullman, WA)
Apply locations:
Pullman, WAtime type:
Full time posted on:
Posted Yesterday job requisition :
R-15104
** Online applications must be received before 11:59pm on:
** July 22, 2026

If a date is not listed above, review the Applicant Instructions below for more details.
** Available Title(s):
** 107I-YN CS NPS
- Program Specialist 2, 107J-YN CS NPS
- Program Specialist 3
** Business

Title:

** Psychology Clinic Office Coordinator | College of Arts & Sciences, Psychology (Pullman, WA)
** Employee Type:
** Classified
* * Position Details:
***
* The Opportunity:

** Washington State University's College of Arts & Sciences
** Psychology Department
** is now accepting applications for a
** Psychology Clinic Office Coordinator.
** The successful candidate will begin as either a Program Specialist 2 or Program Specialist 3, depending on finalist level of experience and duties formally assigned.  As the Psychology Clinic Office Coordinator, you will be the primary point of contact for students, supervisors, and clients. You will be responsible for coordinating and managing the daily operations of the
** WSU Psychology Clinic**. The duties of this position include (but are not limited to):
* Assist in the development, implementation, and maintenance of policies and procedures to ensure privacy, confidentiality, and regulatory compliance, including HIPAA requirements.
* Facilitate HIPAA training and guidance to clinic staff and support ongoing compliance initiatives.
* Act as the primary liaison for clinic contracts and partnerships with internal and external agencies.
* Function as the honest broker for the IRB-approved Clinic Archival Research Database, ensuring adherence to research protocols and confidentiality standards.
* Field incoming phone calls, schedule appointments, greet clients, and provide information regarding clinic services and procedures.
* Maintain the clinic website, manage till cash and office supplies purchasing, and work with facilities and IT services when needed.
* Counsel clients regarding financial responsibilities, billing practices and manage the online payment system (Touchnet)
* Process client billing transactions and maintain accurate financial records.
* Maintain client files for completeness and compliance with clinic policies, HIPAA regulations, and requirements.
* Conduct monthly and annual audits of client accounts to ensure billing accuracy and account reconciliation.
* Run annual reports for Security Risk Assessment, Accounts Receivable reports, PCI assessments, Service Center applications, and cost review.
* Facilitate student and staff onboarding, training, and system access.
** Additional Information:
** This is a full time (100% FTE), permanent position. This position is overtime eligible.

This is an on-site/in-person position located on the WSU Pullman, WA campus.

** Monthly Salary:
**** Program Specialist 2 -** $3,827.00 to $5,111.00 | Range 42
** Program Specialist 3** - $4.980.00 to $6,708.00 | Range 53

Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.
In accordance with RCW 49.58.110, the above salary reflects the full salary ranges for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

** Benefits:
** WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

** Required Qualifications Program Specialist 2:
*** Bachelor’s degree or equivalent education/experience.
** Required Qualifications for Program Specialist 3:
*** A Bachelor’s degree and two years of experience including planning, policy analysis,…