IT Technical Support Specialist

Campbell Group is seeking a qualified IT Technical Support Specialist to provide frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end‑user support and systems administration—handling day‑to‑day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations.

This role is employed by Campbell Group and works on‑site at our METER Group office in Pullman, WA.

Pay range for this role is $20.56 per hour to $26.05 per hour. Candidates with more or less experience may be considered; the actual offer will be based on job‑related factors such as experience, training, knowledge, and skills.

The IT Technical Support Specialist provides frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end‑user support and systems administration—handling day‑to‑day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations. The IT Technical Support Specialist maintains accurate documentation of assets, support requests, and system configurations, and works collaboratively with IT staff to ensure a stable, secure, and efficient technology environment.

• High School Diploma.
• 2–4 years of related experience in an IT support role.
• Valid driver’s license and reliable transportation to visit auxiliary offices as needed.
• Hands‑on experience supporting, installing, and troubleshooting Windows‑based hardware and software.
• Experience with Microsoft Office/365 products and Windows operating systems, including Outlook, Teams, One Drive, SharePoint, and MFA administration.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Strong customer service orientation with a friendly, dependable approach to end‑user support.
• Proficient written and verbal communication skills.
• Detail‑oriented with strong organizational and documentation habits.
• Collaborative team player who seeks practical solutions and applies best practices.

• Associate or bachelor’s degree in information technology, Computer Science, Information Systems, or related field; or equivalent work experience.
• Familiarity with server operating systems and virtualization concepts.
• Basic understanding of cloud computing platforms (e.g., Entra, Microsoft 365 administration).
• Basic familiarity with Linux operating systems and command‑line fundamentals.
• Relevant certifications (CompTIA A+, Network+, Microsoft, or similar) are a plus.

Typical office environment with a computer workstation. The job operates in a general office setting that includes light manufacturing facilities.

Able to work 40+ hours per week, with occasional work on weekends or holidays as needed. Combination of standing and sitting for extended hours during the workday, and sitting in front of a computer monitor and using a keyboard for extended hours. Ability to carry and move equipment up to 30 lbs.

• Two medical plan options for full‑time employees: a traditional low‑premium plan or a no‑premium high‑deductible plan. Both plans include dental and vision coverage. The traditional plan offers a Flexible Spending Account (FSA). The high‑deductible plan includes an employer‑funded Health Savings Account (HSA).
• 24/7 telehealth solution for all full‑time employees, paid by METER Group.
• First‑year full‑time employees receive 80 hours of Paid Leave (vacation) in a lump amount prorated to their start date. Paid Leave increases to 108 hours per year after one year and 140 hours per year after four years of service (prorated during each transition year). All employees receive Sick Leave that accumulates one hour for every 40 hours worked, which may be used for non‑illness situations such as vacation.
• 11 Paid Holidays, including New Years Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (Thursday and…