I.T. Technical Support Technician

Overview

Campbell Group is seeking a qualified IT Technical Support Specialist to provide frontline technical support to employees while assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end-user support and systems administration, handling day-to-day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations.

This role is employed by Campbell Group and works on-site at our METER Group office in Pullman, WA.

• Provide frontline technical support to employees, including troubleshooting hardware and software issues on Windows-based systems.
• Assist in the administration and maintenance of core IT systems and infrastructure, including servers, networks, and peripherals.
• Document assets, support requests, and system configurations to maintain accurate records.
• Collaborate with IT staff to ensure a stable, secure, and efficient technology environment.
• Support Microsoft Office 365 products and related services (Outlook, Teams, One Drive, SharePoint, MFA administration).

Pay range for this role is $20.56–$26.05 per hour. The range may differ if filled at a different level, and the offer will be based on job-related factors such as candidate experience, training, knowledge, and skills.

• High School Diploma.
• 2–4 years of related experience in an IT support role.
• Valid driver's license and reliable transportation to visit auxiliary offices as needed.
• Hands-on experience supporting, installing, and troubleshooting Windows-based hardware and software.
• Experience with Microsoft Office/365 products and Windows operating systems, including Outlook, Teams, One Drive, SharePoint, and MFA administration.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Strong customer service orientation with a friendly, dependable approach to end-user support.
• Proficient written and verbal communication skills.
• Detail-oriented with strong organizational and documentation habits.
• Collaborative team player who seeks practical solutions and applies best practices.

• Associate or bachelor's degree in information technology, Computer Science, Information Systems, or related field; or equivalent work experience.
• Familiarity with server operating systems and virtualization concepts.
• Basic understanding of cloud computing platforms (e.g., Microsoft 365 administration).
• Basic familiarity with Linux operating systems and command-line fundamentals.
• Relevant certifications (CompTIA A+, Network+, Microsoft, or similar) are a plus.