WorkSource Specialist -Lead: Pullman​/Hybrid

Location & Hybrid Work

This position works in-person at the Work Source office in Pullman, WA. The incumbent may travel occasionally to support the Clarkston office and provide virtual support to the Colville office. The role is eligible for one day a week of Hybrid work after training.

The ideal candidate for the Work Source Specialist 5 position is a dynamic, compassionate, and dedicated professional who embodies our core values of love and respect for all. This individual is committed to our mission of contributing to healthy communities by providing equitable access to resources that improve economic security. They should have a proven track record of delivering superior employment services with kindness and technical expertise, and be a respected leader who can provide technical assistance to staff and supervisors while empowering team members.

As a working lead, the candidate should be comfortable providing direct service to customers alongside the team they lead, adept at managing a variety of duties and tasks, and able to effectively allocate time to ensure all tasks are completed efficiently.

• Support the supervisor in maintaining high-quality hybrid service delivery and operational compliance by monitoring daily activities, reinforcing established performance expectations, and ensuring staff work aligns with program, contract, and Work Source system requirements.
• Coordinate daily workflow, assignments, and staffing coverage to ensure efficient operations and high-quality in-person and virtual service delivery.
• Apply and reinforce federal and state laws, regulations, policies and program requirements in daily service delivery and ensure staff follow established procedure. Maintain a thorough understanding of employment and training directives, expectations and performance standards; reinforce them through coaching, guidance and corrective support.

• Deliver in-person and virtual frontline services to individuals and groups to maintain core competencies, fill service delivery gaps, and support expert knowledge of program and contract operations.
• Deliver comprehensive customer-centered employment and training services: job readiness & job search activities, labor market information, job matching & development, employment & service referrals, orientations and workshops, barrier resolution, coaching, outreach, case management and support services, follow-up activities.
• Assess knowledge, skills, abilities, and customer needs to inform development of individualized service and employment plans; conduct interviews, complete needs assessments, identify appropriate services or training, determine eligibility, create service strategies and employment plans.

• Record accurate services, case notes, service plans, enrollments, exit outcomes, and program-related expenditures; enter and validate data across systems; comply with state and federal data entry procedures and case management protocols.
• Monitor program performance using local and agency reporting systems; create and disseminate performance reports as required by supervisors and managers.

• One year as a Work Source Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
• OR a Bachelor's degree AND four years of relevant experience in workforce development, social or human resource services, public relations, or public contact work such as unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking, which includes the experience listed below.
• OR a combination of education and/or relevant experience equal to 8 years in the required experience below.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

• Leadership and Team Management Expertise:
  Ability to set direction, build trust, motivate staff, and elevate team performance.
• Service Coordination
  
  Skills:
  
  Proficiency in managing workforce support efforts.
• Process Optimization Expertise:
  Ability to…