Community Manager

General Manager – The Grove at Pullman

Location:

Pullman, Washington, United States.

Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This dynamic business manager, community leader, and expert in maintaining thriving operational, expense, and revenue performance will lead the property in a fast‑paced, agile collegiate environment.

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop, and provide leadership to ensure the property operates effectively and team members pursue the next step in their Scion career.
• Accountable for scheduling appropriate property staffing at all times, including after‑hour on‑call shifts, being the primary responder.
• Elevate employee experience through data, conversations, and team building to ensure high morale.

• Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
• Engage internal Legal department for vendor, risk, court, and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements.

• Accountable for safe and sanitary community experience for employees, residents, and guests including curb appeal, operationally sound facilities, common areas, and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments.
• Maintain and audit valid building and system permits to ensure compliance with all codes and company standards.
• Identify all capital expenditures improvements needed and work with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold.

• Proactively plan and execute annual turnover with the Assistant General Manager and Facilities Supervisor to ensure clear goals, expectations, and deadlines.
• Partner closely with Talent Acquisition to adequately staff the property for turnover deadlines.
• Forecast and manage financial performance of annual turnover to keep controllable property expenses within budget.
• Utilize Turnable to create, manage, and update the electronic turnover board to track progress and deadlines.
• Conduct move‑out inspections and vendor service walks to ensure units are ready for resident move‑in dates.
• Provide hands‑on help with turn‑related tasks, including moving furniture and appliances, assisting the facilities team, organizing resident trash, and cleaning turnover units.
• Work closely with partner departments on financial aspects such as preparing annual and capital budgets, managing expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month‑end processes.
• Proactively seek ways to add revenue or reduce expenses to enhance Net Operating Income.

• Implement and maintain Scion’s customer experience philosophy including brand integrity, reputation management, resident events, work order management, turnover, and hiring with a customer‑centric mindset.
• Monitor customer feedback via internal surveys and reputation platforms to develop action plans for improving resident experience.
• Accountable for achieving all unique Key Performance Indicator set for the property.
• Support AGM with escalated resident concerns and assist in de‑escalating situations when needed.
• Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

• Exceptional written and verbal communicator.
• Proficient time management.
• Conflict management skills.
• Confidentiality.
• Customer‑centric…