Shift leader, Retail

As a Shift Leader at our Pullman store located at 902 NE Colorado ST, Pullman WA 99163, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading insomniac contributes to a productive and fun night for the store.

• Starting pay of $18.00 - $18.25/hr.
• 1 hr of paid vacation for every 50 hours worked and 1 hour of paid sick time off for every 40 hours worked.
• Flexible part‑time work schedules.
• Excellent training & mentorship.
• Job stability with a rapidly growing company.
• Achievable growth/promotion opportunities.
• Fun, exciting team environment.
• FREE cookies with every shift!

• Provide incredible customer service and quality products to all guests throughout their experience.
• Support store leadership by maintaining operations, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient.
• Detail focused and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.