Executive – International Office; Student Mobility Specialist

Executive – International Office (Student Mobility Specialist)

Location:

FLAME University, Pune

Reports to:

Director, International Office

Role Summary
Responsible for managing all incoming and outgoing student mobility processes for international students, ensuring smooth logistics, regulatory compliance, accurate documentation, and positive student experiences.

Key Responsibilities

1. Incoming Students
Manage pre-arrival coordination, immigration (FRRO/visa/C-Form/S-Form), housing, and induction logistics.
Serve as primary contact for student support; conduct regular check-ins.
Organize orientation/cultural events and maintain detailed student records.
2. Outgoing Students
Maintain updated MIS/database of all outgoing students.
Support applications, credit mapping, learning agreements, and visa documentation.
Coordinate with Registrar/Program Office for transcripts and credit transfers.
3. Credit Mapping
Track all mapping stages and ensure timely faculty/HoD approvals.
Maintain version-controlled templates and archive all documentation.
4. SOP & Process Management
Ensure adherence to all IO SOPs and maintain updated forms/templates.
Identify process gaps and recommend improvements.
5. Communication & Logistics
Manage communication materials, FAQs, fact sheets, and info kits.
Support international delegations, visiting scholars, and students.
Contribute to social media and visual content (e.g., Canva).
Required Skills
Strong operations and documentation skills
Proficiency in Excel, PowerPoint, and digital record systems
Clear written and verbal communication
Attention to detail and compliance
Ability to learn, adapt, and take ownership
KPIs
On-time completion of mobility processes
Zero-error documentation
Student/partner satisfaction
FRRO/visa/SOP compliance
Process improvements initiated