Sr. Executive - Guest Relations

Sr. Executive - Guest Relations

Location:

FLAME University, Lavale Campus

Role Summary
Represent FLAME University's hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.

Key Responsibilities

1. Guest Management
Greet and welcome visitors, parents, delegates, and stakeholders.
Maintain visitor records and ensure smooth check-in/check-out processes.
Provide accurate campus information and guide guests as required.
2. Coordination & Communication
Liaise with departments (Admin, Security, Academics, Facilities) to ensure timely support for guest requirements.
Handle appointment scheduling, meeting room arrangements, and event-related guest coordination.
Manage communication through phone, email, and the front desk.
3. Hospitality & Service Excellence
Ensure professional service standards for all campus guests.
Oversee refreshments, seating arrangements, and hospitality logistics during meetings and events.
Maintain the reception area's cleanliness, ambience, and presentation.
4. Administration & Support
Manage visitor passes, , and stationery logs.
Support travel, accommodation, and transport arrangements for official guests and delegations.
Assist in basic documentation, filing, and daily reporting.

Required Skills
Excellent communication and interpersonal skills
Pleasant personality with professional grooming
Prior experience in hospitality/front office roles (preferred)
Strong customer service orientation
Ability to multitask and remain calm under pressure
Basic proficiency in MS Office and telephone/email etiquette