Delivery Manager

We are looking for an ambitious and energetic Delivery Manager for H&LS to help us expand our served markets by creating a new client base in the GCC space in India. The goal is to drive sustainable financial growth by boosting sales and forging strong client relationships

Delivery Excellence:
Lead the planning, execution, and delivery of customer project's needs, ensuring adherence to agreed timelines and budget by managing delivery metrics
Collaborate closely with customers to understand requirements, manage expectations, and ensure high levels of client satisfaction
Oversee customer-deployed resources, ensuring their performance, managing attrition, and streamlining replacement processes
Oversee 'demand to fulfillment' process to ensure we are onboarding to committed plan
Proactively proposing continuous improvement in customer projects by adopting industry best practices and incorporating innovations and emerging technologies

Stakeholder Management:
Coordinating between internal enabling functions and customers, ensuring seamless on-time resource deployment
Align project objectives with senior leadership goals, maintaining harmony between business strategies and delivery outcomes.
Foster long-term, strategic relationships with customers, ensuring the continuous growth of Net Billable Headcount, thereby improving the customer share

Risk & Financial Management:
Proactively identify potential risks, devise mitigation strategies, and handle unforeseen challenges with agility
Ensure Financial KPIs for existing business – Revenue & Gross Margin
Manage program/account financials, including forecasting, timesheets, approvals, and billing processes

Required

Skills & Experience:

10+ years of experience in managing complex delivery projects within the Heathcare & Life sciences.
Deep understanding of automotive technologies, market trends, and mobility landscapes.
Proven expertise in managing large cross-functional teams, driving performance, and ensuring team motivation.
Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
Strong communication and interpersonal skills to engage effectively with clients and internal teams.
Analytical and problem-solving capabilities, with an ability to thrive in high-pressure, dynamic environments.
Experience in financial management and resource allocation.