Learning and Talent Development Administration and Operations Manager

Key Responsibilities:

Team management and leadership:
Provide direct line management of administrative team ensuring process uniformity and service provision supporting all portfolios.
To ensure consistency in processes and effective oversight across the entire L&TD function
Oversee daily L&TD administrative operations, including scheduling, enrolment, and logistics coordination.
Oversee governance and data management to ensure adequate reporting and representation of L&TD KPIs with internal and external stakeholders
Ensure precise documentation of all learning and talent development activities – including information provided through LMS, knowledge system (Hive) and delivered provision (i.e pre-work, learning materials and post-learning information sharing
Support with the implementation and development of replacement Learning Management System, managing the team to coordinate processes, governance and creation of an excellent, high quality end user experience.
Collaborate with service line training specialists to refine efficiencies and further the effectiveness of learning coordination.
Guarantee adherence to mandatory training obligations and escalate any identified gaps as appropriate.
Work in partnership with the Learning Design team and Governance and Systems Manager to deploy firm-wide learning initiatives in alignment with the central release strategy.
Ensure the team are trained consistently on all processes and systems to provide cover and continuity.

Stakeholder Management
Liaise with programme managers, facilitators, trainers, and internal stakeholders to support seamless execution of L&TD activities, this includes managing the learning calendar, overseeing supplier relations, and coordinating room bookings.
Serve as a point of escalation for L&TD queries, providing guidance and troubleshooting through the administrative team.
Coordinate with external providers and venues for the execution of training sessions and events.
Report on the coordination of UK Early Careers Development, Talent Development Programmes, Professional Education and Qualifications on an hi-weekly cadence
Report on the progress of governance and metrics to internal stakeholders
Input on reports and documentation provided to external stakeholders (I.e. regulators) with data and metrics derived through operations

Budget, Systems & Data Management
Support the design and development of learning management software and implementation through coordination
Administer learning platforms, issue access credentials, and support users with technical queries
Monitor training completion rates and generate reports for leadership and compliance teams
Provide feedback and learning data to L&TD Advisor to support ongoing evaluation and improvement
Track and monitor invoices and budget control

Engagement
Manage the team to ensure consistency in scheduling, enrolment processes, and compliance tracking activities
Support the team to liaise effectively with facilitators and co-facilitators (including 3rd party provision of education and Early Careers programmes)
Support ongoing development of intranet resources, session invitations, and L&TD materials through team member portfolio allocation
Collaborate closely with the L&TD Advisor to promote L&D initiatives and boost engagement. Oversee administration of communication strategies and promotional activities (led by L&TD Advisor and embedded through coordination – including curriculum pages and areas of the Learning and Talent Development skills hub)

Key Responsibilities:

Team management and leadership:
Provide direct line management of administrative team ensuring process uniformity and service provision supporting all portfolios.
To ensure consistency in processes and effective oversight across the entire L&TD function
Oversee daily L&TD administrative operations, including scheduling, enrolment, and logistics coordination.
Oversee governance and data management to ensure adequate reporting and representation of L&TD KPIs with internal and external stakeholders
Ensure precise documentation of all learning and talent development activities – including information provided through LMS, knowledge system (Hive) and…