Manager Operations

Responsibilities

Key Responsibilities:

Design and implement quality management frameworks specific to life insurance and disability administration.
Oversee end-to-end quality assurance processes and continuously improve audit cycles.
Use operational data and trends to drive strategic initiatives and continuous improvement.
Lead the MIS function, ensuring accurate, timely, and actionable dashboards and reports for leadership and stakeholders.
Collaborate with operations, technology, and compliance teams to analyze root causes and oversee corrective action plans.
Translate data insights into practical business recommendations to support growth and compliance.
Ensure adherence to regulatory requirements and company policies.
Mentor and develop team members to enhance quality and MIS capabilities.

Qualifications

Bachelor's or Master's degree. Minimum 12–15 years of insurance operations experience with strong exposure to quality and MIS function. 5+ years in managerial roles. Strong regulatory, operational and stakeholder management expertise. Excellent communication, analytical and leadership skills. Proficiency in MS Office and reporting tools.

Additional Information

Key

Competencies:

Proven experience in quality management methodologies (e.g., Six Sigma, Lean) within insurance operations.
Strong analytical skills with hands-on expertise in building and managing dashboards.
Strategic mindset with a focus on process improvement.
Excellent communication and complex stakeholder management skills.
Sound knowledge of life insurance and disability regulatory requirements.

Performance Indicators

Achievement of quality targets and reduction in process errors.
Timeliness and precision of MIS reporting and dashboard delivery.
Successful execution and impact of improvement initiatives.
Positive feedback from internal and external stakeholders.