Business Head

Job Description – Business Head  Position:  Business Head
Company:  Cozmo Living

Location:

Pune

Employment Type:

Full-Time

Reports To:

Founder
About Cozmo Living Cozmo Living is a premium co-living brand offering fully managed accommodations for students and working professionals. Our mission is to redefine the rental experience by combining hospitality, technology, and thoughtfully designed living spaces. As we continue to expand, we are looking for a dynamic Business Head to lead the company's operations, growth, and overall business performance.

Role Overview The Business Head will be responsible for the overall management and growth of Cozmo Living. This role requires ownership of Sales, Marketing, Operations, Accounts, Resident Experience, Property Acquisitions, Team Management, and Business Development. The Business Head will work closely with the Founder to execute the company's vision, improve profitability, and scale the business.

Key Responsibilities
1. Business Leadership  Lead the overall business operations of Cozmo Living.
Translate the company's vision into actionable business plans.
Drive sustainable growth, profitability, and operational excellence.
Build and manage a high-performing leadership team.
Ensure every department achieves its goals and KPIs.
2. Sales & Revenue Management  Drive occupancy across all Cozmo Living properties.
Develop sales strategies to maximize revenue.
Monitor lead generation, conversions, and occupancy trends.
Review pricing strategies and optimize revenue.
Ensure achievement of monthly and annual revenue targets.
3. Marketing & Brand Growth  Lead marketing strategy across digital and offline channels.
Strengthen Cozmo Living's brand presence.
Oversee social media, paid campaigns, partnerships, and referral programs.
Build relationships with colleges, universities, corporates, and channel partners.
Measure marketing ROI and optimize campaigns.
4. Operations Management  Ensure smooth day-to-day operations across all properties.
Maintain premium hospitality and service standards.
Improve resident satisfaction and retention.
Implement and monitor Standard Operating Procedures (SOPs).
Drive operational efficiency and service quality.
5. Finance & Accounts  Oversee rent collections across all properties.
Monitor cash flow, profitability, and budgets.
Review financial reports, MIS, and key business metrics.
Ensure statutory compliance and financial discipline.
Coordinate with the Accounts team and external auditors.
6. Property Acquisitions & Expansion  Identify and evaluate new property opportunities.
Build relationships with property owners and developers.
Negotiate commercial terms and partnership agreements.
Support due diligence and onboarding of new properties.
Execute expansion plans in line with business goals.
7. Team Leadership  Recruit, mentor, and develop department heads and key employees.
Set KPIs and conduct regular performance reviews.
Build a culture of accountability, ownership, and continuous improvement.
Ensure effective communication across all departments.
8. Resident Experience  Ensure every resident receives a premium living experience.
Monitor complaint resolution and service quality.
Improve resident engagement and retention.
Implement initiatives to enhance customer satisfaction.
9. Vendor & Stakeholder Management  Manage relationships with vendors, service providers, property owners, and institutional partners.
Negotiate contracts and ensure high service standards.
Build long-term strategic partnerships.
10. Business Strategy & Reporting  Prepare monthly business performance reports for the Founder.
Analyze market trends, competition, and growth opportunities.
Recommend strategic initiatives to improve profitability and efficiency.
Lead special projects and expansion initiatives.
Key Performance Indicators (KPIs)  Occupancy Rate
Revenue Growth
Profitability (EBITDA)
Rent Collection Efficiency
Resident Satisfaction & Retention
Marketing ROI
Property Acquisition Targets
Operational Audit Scores
Budget Adherence
Team Performance & Retention
Qualifications  Bachelor's degree in Business Administration, Hospitality, Real Estate, Marketing, Finance, or a related field.
MBA preferred.
7–12 years of leadership experience in hospitality, co-living, student housing, real estate, serviced apartments, hotels, or related industries.
Proven experience managing cross-functional teams and driving business growth.
Skills Required  Strategic business planning.
Leadership and people management.
Sales and business development.
Marketing strategy and execution.
Financial management and budgeting.
Operations management.
Property acquisition and negotiations.
Excellent communication and stakeholder management.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Excel, Google Sheets, CRM, and business reporting tools.
What We Look For  Entrepreneurial mindset with a bias for execution.
Strong ownership and accountability.
Data-driven decision-making.
Customer-first approach.
Ability to build and scale teams.
Excellent…