EInvoicing Service Manager

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About the Role
We are looking for an experienced  eInvoicing Service Manager  to lead the design, implementation, and delivery of global e‑invoicing services. This role will be responsible for building scalable service models, driving process standardisation, and ensuring seamless service delivery across multiple regions.
The ideal candidate will have strong expertise in e‑invoicing processes, global service delivery, and operating model design, along with the ability to work in a fast‑evolving regulatory and technology landscape.

Key Responsibilities
Define and design  service delivery models  across SSC/RDC structures, including location strategy, CoE setup, and client service centres
Develop and optimise  end‑to‑end e‑invoicing processes , ensuring scalability, efficiency, and cost optimisation
Own the  end‑to‑end service delivery , including service performance, stability, cost, and user experience across regions
Monitor and manage  service performance metrics  (KPIs, SLAs, CSAT) and drive corrective actions where required
Oversee  vendor and third‑party providers , ensuring adherence to contractual and service standards
Manage  major incidents and escalations , including root cause analysis and stakeholder communication
Drive  continuous improvement initiatives , including automation, standardisation, and efficiency enhancements
Lead  demand and capacity planning  to align service delivery with business needs
Ensure  governance, compliance, and audit readiness  across all service processes
Act as a  primary stakeholder interface , managing expectations and driving service improvements
Maintain  service documentation, design standards, and service catalogues

Requirements
Proven experience in  e‑invoicing services, tax technology, or related domains
Strong understanding of  global e‑invoicing processes and regulatory environments
Experience in  service delivery, process design, and operating model setup (SSC/RDC/CoE)
Exposure to  multi‑country/global operations  is essential
Experience working with  third‑party e‑invoicing platforms  (e.g., Avalara, Sovos, Pagero, Thomson Reuters) preferred
Strong  stakeholder management and client-facing experience
Ability to manage  vendors, service performance, and operational risks
Strong analytical and problem‑solving skills with a focus on  automation and continuous improvement
Experience in  consulting, shared services, or global organizations  preferred