AVP​/Service Delivery Head

Greetings for the Day…!!!
We are looking for   AVP/Service Delivery Head   for one of our esteemed clients in   Pune   having experience in   Service Delivery Management, AVP Role , BPO/BPM service delivery and operations management,People Management.

Exp: 12+ Years
CTC:
Upto 36 LPA

Location:

Pune
Shift :

US shift

Job Description:

- Business Planning & Strategic Management

• Prepare annual budgets and business plans aligned with organizational and divisional objectives.

• Partner with Business Unit Heads and Account Managers to develop and execute account growth strategies.

• Identify new business opportunities within existing service lines and support expansion into new services.
Service Delivery & Operations Management

• Lead end-to-end service delivery across multiple voice-based BPO operations.

• Define and implement effective service delivery frameworks and operational controls.

• Drive process compliance, productivity enhancement, and cost optimization initiatives.
Resource & Transition Management

• Coordinate with transition teams for effective resource planning and deployment.

• Manage workforce planning, infrastructure allocation, and technology rollout.
Client Relationship Management

• Act as the strategic interface for assigned clients and business units.

• Build and maintain strong relationships with global stakeholders and leadership teams.
Quality & SLA Management

• Conduct operational and SLA review meetings with Operations Managers.

• Drive corrective actions to ensure SLA adherence and operational excellence.
Financial & Revenue Management

• Conduct monthly financial reviews with direct reportees and Business Unit leadership.

• Monitor profitability, utilization, and operational costs.
Portfolio & Risk Management

• Identify operational risks and implement mitigation strategies.

We are looking for candidates who can join us on within 30 Days.
Thanks & Regards,