Job Description & How to Apply Below
Volante Technologies is the leading global provider of low-code cloud Payments as a Service solution for financial businesses. We are disruptors and innovators and we are growing fast. For the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments.
Role Overview
We are seeking a dynamic and experienced Delivery Head – Professional Services from Payments or Fintech world to lead the program management and delivery function across our global services portfolio. This leader will ensure smooth, high-quality, and customer-centric delivery of professional services engagements balancing operational rigor with flexibility and collaboration.
The role demands a strategic thinker who is equally comfortable being hands-on, able to lead teams, manage complex enterprise programs, and drive alignment across solutions, advisory, and technical functions.
Location:
India (North America Portfolio Oversight) – Pune /Hyderabad
Key Responsibilities
1. Strategic & Operational Leadership
- Define and drive the global delivery strategy for professional services, aligning with business and customer success objectives.
- Own the end-to-end delivery lifecycle: from scoping and planning to execution, governance, and handover.
- Establish delivery governance frameworks (stage gates, risk & issue management, decision logs, change control) that enable cross-functional alignment without bureaucratic overhead.
- Ensure proactive monitoring and course correction, with transparent executive reporting and forward-looking insights.
2. Team Leadership & Development
- Lead, mentor, and grow a high-performing team of Senior Project Managers / Project Managers, fostering a culture of accountability, empathy, and excellence.
- Drive resource planning, capacity management, and utilization across portfolios to optimize delivery efficiency.
- Coach teams to adopt a solution-partner mindset collaborating closely with advisory and solution leads to deliver value-driven outcomes.
- Champion continuous improvement and knowledge sharing across projects and teams.
3. Customer Experience & Program Delivery
- Act as the delivery lead for strategic and enterprise accounts, ensuring exceptional customer experience and measurable business outcomes.
- Build trusted relationships with key clients, serving as the escalation point for delivery execution and governance.
- Use feedback loops, retrospectives, and health checks to drive continuous service improvement and customer satisfaction.
- Collaborate with Customer Success, Product, and Solution teams to ensure delivery outcomes drive adoption, ROI, and customer retention.
4. Financial & Risk Management
- Own delivery KPIs including utilization, margin, forecast accuracy, and profitability.
- Manage delivery financials, monitor burn rates, scope impacts, and forecast variances.
- Partner with Finance and PMO to maintain financial discipline and reporting accuracy.
- Anticipate and mitigate risks through proactive governance and stakeholder communication.
5. Cross-Functional Partnership & Influence
- Act as a bridge between delivery, advisory, and technical teams—driving alignment, removing friction, and ensuring cohesive execution.
- Partner with Sales and Pre-sales to validate scope feasibility, estimate delivery effort, and set realistic expectations.
- Participate in executive business reviews (QBRs) and steering committees, translating delivery risks and insights into business impact narratives.
Qualifications & Experience
- 20 years of overall experience, 12–15 years in professional services delivery, consulting, or program management - ideally in SaaS, digital transformation, or fintech/payments environments.
- 5+ years of leadership experience managing PMs / Sr. PMs or equivalent roles in a services organization.
- Proven experience overseeing large-scale, cross-functional global delivery portfolios.
- Deep understanding of program governance, financial management, and customer success metrics.
- Demonstrated ability to balance process discipline with adaptability, and to collaborate effectively across matrixed,…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×