Concierge & Admin Assistant

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The Concierge & Admin Assistant (Punggol) will provide essential administrative and operational support to the Operations, Clinical and Concierge teams in a SLR setting. The role requires excellent organizational skills, attention to detail, and a compassionate approach to supporting residents, staff, and visitors.

• Administrative Support:
  • Manage and organize office files, records, and documentation.
  • Schedule and coordinate meetings, appointments, and events for the Clinical, Operations and Concierge teams.
  • Prepare and distribute memos, emails, and other communications.
  • Maintain inventory of office supplies and place orders as needed.
• Operations Support:
  • Assist with the coordination of daily operations to ensure smooth functioning of the SLR.
  • Support the onboarding process for new staff, including preparing orientation materials, processing of access forms/cards.
  • Manage the booking system for SLR rooms/halls at SLR.
  • Greet visitors, residents, and families in a friendly and professional manner.
  • Assist with resident inquiries and requests, ensuring a high level of customer service.
  • Coordinate transportation, appointments, and other services for residents as needed.
  • Manage the IT Visitor System/ Outing Booking System for SLR.
• Communication and Coordination:
  • Act as a liaison between the Operations team, Concierge team, and other departments.
  • Answer and direct phone calls, taking messages when necessary.
  • Assist in resolving resident or family concerns by escalating issues to the appropriate team members.
• Data Management:
  • Update and maintain relevant databases with accurate information.
  • Generate reports and summaries as required by the Operations Exec/ Clinical Team Lead/ Concierge Team Lead.
• General Duties:
  • Perform other administrative tasks as assigned to support the overall functioning of the SLR.
  • Maintain confidentiality of sensitive information at all times.

• GCE O Level or higher; additional qualifications in office administration are a plus.
• Proven experience as an administrative assistant or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Compassionate and patient demeanour, with a focus on providing exceptional service.
• Ability to multitask and work in a fast-paced environment.

• Experience working in a healthcare or senior living environment.
• Knowledge of medical or care-related terminology.
• Familiarity with scheduling and database management software.

• This role is primarily office-based but may require occasional movement throughout the nursing home.
• May involve occasional weekend or evening shifts to support events or emergencies.