Centre Director Square Mall - Multi-Site Operations EH

Working Hours: 4 weekday (12:30 PM - 9:30 PM) + 1 weekend (8:30 AM - 6:30 PM)

Location: Responsible for overseeing two centres (Punggol and City Square Mall).

Salary: $4200 - $5000

The firm specialises in English language and Writing classes for primary and secondary level students. We are looking for a Centre Manager to lead the daily operations, service standards and business performance of our enrichment centre.

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through close follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long-term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers' centre-related work matters, including attendance, punctuality, parent communication and timely operational follow-through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow-ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre-based operations.
• At least 3 years of leadership or team management experience.
• Experience in the education or enrichment industry will be an advantage.