Repossession Case Manager

About the Role

Sun West Recovery, a sister company of National Asset Recovery Specialists, Inc., is seeking a high-energy, competitive, and driven Repossession Case Manager to work out of our Punta Gorda, Florida office.

This is not a slow desk job. This is a fast-paced, hands-on operations role for someone who wants to be directly involved in locating vehicles, supporting field agents, communicating with clients, routing daily recovery activity, and helping grow our local caseload. The right candidate will be self-motivated, organized, relentless, and comfortable taking ownership. This person will report directly to the owners and will play a key role in helping drive daily recovery performance for our Florida operation.

• Skip trace active repossession accounts to help locate vehicles and verify debtor, address, employment, and asset information.
• Work directly with clients to manage repossession accounts, provide updates, and support recovery efforts.
• Assist with client development and help grow the local client caseload through strong communication, follow-up, and relationship-building skills.
• Coordinate with the local field repossession team to help locate vehicles and support daily recovery activity.
• Route and prioritize daily assignments for local field agents based on location, urgency, workload, and recovery potential.
• Monitor active repossession accounts and ensure timely updates are entered into company systems.
• Communicate with field agents throughout the day to assist with leads, updates, escalations, and assignment movement.
• Help identify high-priority accounts, hot leads, and opportunities to improve recovery performance.
• Provide clients with professional and timely updates regarding account status and field activity.
• Support a competitive, accountable, and team-focused recovery environment.
• Assist ownership with daily operational needs, performance tracking, and local market growth.

• High-energy, motivated, and competitive.
• Relentless when it comes to finding information and getting results.
• Comfortable working in a fast-paced recovery environment.
• A strong communicator with both clients and field agents.
• Organized and able to manage multiple accounts, tasks, and priorities at once.
• Confident making quick decisions and keeping operations moving.
• A natural leader who can help motivate and direct field activity.
• Professional, dependable, and accountable.
• Comfortable reporting directly to company ownership.
• Driven to help grow the business and improve daily performance.

• Repossession operations, skip tracing, asset recovery, or dispatch experience.
• Private investigations, collections, finance-related recovery, or client account management experience.
• Logistics, routing, fleet coordination, military, law enforcement, or structured operations experience.
• Sales, client development, or business development experience is a plus.

• More accurate vehicle location efforts.
• Better daily routing for field agents.
• Faster and more professional client updates.
• Stronger communication between the office and field team.
• Improved recovery performance and local market growth.
• A competitive, accountable, and results-driven team culture.

• Competitive salary.
• $55,000–$75,000+ per year, including base salary and performance bonuses
• Full-time, stable position.
• Paid time off.
• Health insurance.
• 401(k) matching.
• Opportunity to grow into a larger operations leadership role.
• Direct access to company ownership.
• A fast-moving, team-driven environment where results matter.

Full-time position, Monday through Friday, 8am to 5pm, based out of our Punta Gorda, Florida office. This role is designed for someone who wants to be involved in daily operations, client communication, and field recovery performance.

Sun West Recovery is a professional asset recovery company serving the Southwest Florida market. We work with clients, lenders, and field recovery teams to locate and recover collateral in a compliant, efficient, and professional manner.

We are growing our Florida operation and looking for someone who wants to be part of that growth.