Group Billing Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world.

The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

The Group Billing Coordinator is responsible for overseeing all aspects of group billing, including pre-arrival planning, on-site financial operations, and post-departure reconciliation. This role is critical to ensuring billing accuracy, timely processing of deposits and payments, and the delivery of exceptional service throughout the entire group lifecycle.

Working collaboratively with Group Housing, Reservations, Front Office, Sales, Event Management, and Finance, the Group Billing Coordinator serves as a key liaison to ensure a seamless financial experience for both internal stakeholders and group clients from initial planning through final billing reconciliation after departure.

All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.

• Manage all aspects of group billing to ensure accurate and timely financial processing throughout the group lifecycle.
• Create, maintain, and reconcile master billing folios, direct billing accounts, and routing instructions, ensuring charges are allocated correctly by date, transaction code, and billing responsibility.
• Collect, monitor, and process group deposits in accordance with contractual payment schedules.
• Review group contracts, Banquet Event Orders (BEOs), and billing instructions to verify payment terms, concessions, authorized charges, and billing arrangements prior to arrival.
• Audit billing setup and routing within Delphi, ONQ/PMS, POS, and related systems to ensure accuracy and alignment across platforms.
• Attend pre-convention and pre-arrival meetings as the group billing representative,…