Housekeeper, Hospitality ​/ Hotel ​/ Catering

POSITION:
Room Attendant

DEPARTMENT:
House Keeping

SUPERVISOR:
Front Office Manager
General Manager
Housekeeping Supervisor

Performs routine duties in cleaning and servicing guest rooms and other related housekeeping duties. Directly responsible for ensuring the highest level of guest satisfaction beginning with cleaning the rooms to meeting all of the guests' needs. Supply rooms with essential items, supply extra towels or amenities if requested. Report all guest notes and all damages found in a room whether it is occupied or checked-out.

The Limited Service Room Attendant cleans and services guest rooms and assigned hotel areas according to established standards. This role helps ensure guest satisfaction by maintaining cleanliness, organization, and safety throughout the property.

• Clean and sanitize guest rooms, bathrooms, and sleeping areas.

• Make beds and replace linens, towels, and other guest amenities.

• Vacuum carpets, sweep and mop floors, and dust furniture and fixtures.

• Replenish room supplies such as toiletries, coffee items, and tissue products.

• Remove trash and used linens from guest rooms and service areas.

• Report maintenance issues, safety hazards, and lost-and-found items to management.

• Clean hallways, elevators, stairwells, and other assigned public areas as needed.

• Follow hotel cleanliness, safety, and security procedures.

• Maintain housekeeping carts, equipment, and storage areas in an organized manner.

• Respond courteously to guest requests and provide excellent customer service.

• Previous housekeeping or hotel experience preferred but not required.

• Ability to work independently and efficiently.

• Strong attention to detail and cleanliness standards.

• Good communication and customer service skills.

• Ability to follow instructions and safety procedures.

• Ability to stand, walk, bend, lift, and reach for extended periods.

• Ability to push and pull housekeeping carts.

• Ability to lift up to 25–50 pounds as required.

• Ability to work in a fast-paced environment.

• Indoor hotel environment.

• May include weekends, holidays, and flexible shifts.

• Exposure to cleaning chemicals and cleaning equipment.

Typical

Skills:

Time management, attention to detail, reliability,

Must have ability to notice cleaning details and maintain very clean guest rooms, must have good communication skills and be customer and service-oriented, and must be able to work independently and under pressure.

Experience is preferred but not required.