General Manager

Heritage Landing Golf Club is excited to announce the opportunity of General Manager (GM)! The GM manages all aspects of the club operations including relationships between the club and its members, guests, employees, and community. Works directly with the Community Board of Directors, ICON Leadership, Finance/Budget Team, and Vendors to provide unparalleled service, accountability, and the ultimate club experience for our residents.

Compensation: $200,000 - $225,000, based on experience and eligible for a performance bonus of up to 10% of the base salary.

Position Summary:

The General Manager (GM) is a Troon associate and the senior executive leader responsible for the professional management, operational performance, and financial health of the community and club operations. The GM protects property values, supports resident experiences, ensures compliance, and leads the management team. The GM executes within adopted budgets and board policy while retaining authority over daily operations, personnel, and service delivery.

Core Responsibilities:

Executive Leadership:

* Lead all managers, associates, and contract partners.

* Establish culture, expectations, and accountability.

* Maintain strong visibility within the community.

* Deliver consistent, professional operations.

Governance Partnership:

* Serve as primary liaison to the boards.

* Prepare agendas, reports, and recommendations.

* Provide professional guidance for decision-making.

* Maintain proper distinction between governance and operations.

Financial Stewardship:

* Prepare and manage HOA and golf budgets.

* Monitor financial performance.

* Provide variance explanations and forecasting.

* Ensure proper controls, audits, and reserve practices.

* Oversee vendor and contract compliance.

HOA Amenity Operations:

* Ensure clubhouse, dining, lifestyle, fitness, and common areas operate safely and efficiently.

* Implement service standards.

* Oversee preventive maintenance and vendor performance.

Golf Operations:

* Provide executive leadership to golf department heads.

* Ensure service, staffing, and financial performance.

* Present reports to the Golf Board.

* Coordinate shared services when appropriate.

Food & Beverage Strategic Oversight:

* Provide executive direction to F&B leadership.

* Ensure offerings align with financial objectives and community expectations.

* Delegate daily execution to department leaders.

Resident Communication:

* Maintain transparent communication.

* Ensure follow-up.

* Build trust and accessibility.

Strategic & Capital Planning:

* Partner with boards on long-term planning.

* Oversee projects with attention to cost, timeline, and resident impact.

Organizational Development:

* Recruit, develop, and retain strong leaders.

* Ensure HR compliance.

* Build succession strength.

Decision Authority:

* The GM holds final management authority over day-to-day operations, staffing, service models, and expenditures within the approved budget.

* Items requiring budget changes, new policy, or material deviation from adopted direction elevate to the board.

Operational Scope:

* The GM provides executive oversight to both HOA amenities and golf operations while maintaining financial and governance separation between entities.

What Success Looks Like:

* Financial discipline.

* Predictable operations.

* Strong leadership bench.

* High resident satisfaction.

* Clean audits.

* No surprises to the board.

Qualifications:

* Florida CAM License.

* Senior leadership experience in community or club operations.

* Strong financial and organizational capability.

* Experience leading multi-department teams.

* Large-scale or multi-entity environments.

Skills:

* Executive leadership

* Financial literacy

* Governance partnership

* Communication

* Conflict navigation

* Strategic thinking

Physical & Work Environment:

* Combination of office and field activity.

* Nights, weekends, holidays as required.

Employment Clarification:

* The General Manager is employed and supervised by Troon.

* All employment matters including hiring, evaluation, discipline, compensation, and termination are managed under Troon authority.

Benefits:

The following benefit programs are available to eligible employees:

* Health Insurance with a…