Rebuild Service Line Director

Rebuild Service Line Director

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.

At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution.

We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

As the Rebuild Service Line Director for Merit Restorations, you will report to the Vice President, Branch Operations & Integration Performance and work alongside the Emergency Services Service Line Director, the Director of Training & Compliance, Branch Managers, and executive leadership. This is a company wide leadership role responsible for the systems, standards, training, and quality of all reconstruction operations at Merit, spanning both Core Claims (high-volume residential rebuild) and Large Loss (complex, multi-phase commercial and residential projects).

You are not managing individual jobs—you are building the operating system that every Project Manager, Estimator, and branch runs on, and training them to execute it at the Merit standard. This is a full-time, exempt, director-level role based in Northern Virginia (Purcellville) with regular travel across all Merit markets, including Lynchburg, Chesapeake, and Winchester, VA, and Dallas, TX.

Core duties and responsibilities include the following. Other duties may be assigned.

Rebuild Operations & Standards

Own the full lifecycle SOPs for rebuild operations, from ES handoff through scoping, estimating, permitting, construction, and closeout.

Set the estimating and supplement standard—how Merit scopes work, what we fight for, and how we document every dollar.

Build and maintain the audit system, including branch reviews, file quality scoring, and performance standards across all locations.

Set subcontractor standards—who Merit works with, how they're qualified, and how they're held accountable.

Training & Performance

Lead all rebuild training, covering estimating, project management, file quality, carrier communication, and subcontractor oversight.

Own the data that measures division performance—cycle time, estimate accuracy, gross margin, and supplement rates—built together with leadership within the first 90 days.