Data-Driven Customer Onboarding Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Customer Onboarding

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Customer Onboarding

Who is Mastercard?

Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities.

Overview

Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is core to all Mastercard business: we enable our business by licensing our customers, registering third parties in the payments ecosystem, and creating, modifying, and enforcing standards that govern participation in the system. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs.

The North America (NAM) Franchise Onboarding & Partnership team is responsible onboarding entities across the NAM organization and the lifecycle governance and risk management of Mastercard’s customer base.

• Are you interested in understanding how financial institutions and fintechs become Licensed with Mastercard to Issue and Acquire?
• Are you motivated by a dynamic, changing business environment and its opportunities and challenges?
• Are you interested in how prepaid and crypto programs are reviewed prior to go-live?

• Drive conversations to support the critical early phases of new Customer business into our network.
• Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire.
• Create end-to-end onboarding documentation used to train our shared services to support BAU process.
• Review and approve prepaid and crypto programs and licensing applications prior to Customer go-live.
• Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding.
• Proactively support Customer requests as it relates to their Licensing portfolio.
• Effectively problem solve when issues/challenges related to integration arise.

• Bachelor’s degree in Business Administration or related field preferred
• Strong business and financial acumen
• Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills, scope…