Director, North American B2B Secular Shift Program Operations

Title and Summary

Director, North American B2B Secular Shift Program Operations

• Drive execution of the North American B2B Secular Shift Vertical Strategy
• Establish and facilitate the cadence of activities that drive both alignment and milestone achievement
• Build and maintain clear and predictive KPI reporting

• Facilitate initiatives that increase card adoption, activation, spend and acceptance at scale
• Collaborate with Sales, Channels, and Partnerships to embed card‑led strategies into acquisition and portfolio management
• Facilitate alignment with global product teams to build out capabilities that embed in key vertical technology solutions (construction & trades, B2C retail and restaurants, property & casualty insurance) to drive secular shift
• Pilot, measure, and scale initiatives that drive sustained behavioral change

• Establish and facilitate the processes to gather industry and market data
• Track competitive and fintech trends impacting vertical specific payment choices
• Facilitate translating insights into differentiated value propositions and prioritized initiatives

• Align stakeholders across product, marketing, analytics, risk, operations, and technology
• Define KPIs tied to conversion, usage, spend growth, and profitability
• Communicate progress, results, and recommendations to senior leadership

• Program Execution & Accountability Obsessed:
  You have experience driving enterprise programs across varied stakeholder groups including Finance, Sales, Product, Services, and Development. You know how to rally team members to a common objective regardless of reporting lines. You bring empathy to team member interactions and have a strong understanding of what truly motivates behavioral change
• Driven by momentum and a sense of urgency:
  You operate with pace. You move ideas into action quickly, prioritize what matters most, and push through obstacles to keep initiatives moving forward
• Catalyst for transformation:
  You are motivated by shifting entrenched behaviors, particularly moving legacy payment flows (cash, check, ACH) toward modern, card based solutions. You see both the customer value and the growth opportunity in that shift
• Commercially sharp:
  You naturally connect customer needs to business outcomes. You can identify high value use cases, articulate compelling value propositions, and translate strategy into adoption and spend growth
• Influential leader:
  You lead through influence, not hierarchy—bringing together product, sales, marketing, and operations partners around a shared goal and clear execution plan
• Data guided, customer grounded:
  You balance quantitative insight with qualitative understanding, using both to prioritize, make decisions, and tell a clear story to senior leaders
• Ownership mindset:
  You act like an owner—taking accountability for outcomes, learning quickly, and continuously raising the bar for results

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Purchase, New York: $164,000 - $271,000 USD

In line with Mastercard’s total compensation philosophy and assuming that the job will be…