Director, Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Product Operations

The Product Operations team drives the activation, adoption, and performance of Studio and the products operating within Mastercard's product development lifecycle. As Director, Product Operations, you will lead the enablement and effectiveness of the Product Excellence system, ensuring products are consistently advanced, governed, and commercialized with speed, quality, and measurable outcomes. This role sits at the intersection of product operations, portfolio governance, performance management, and strategic communications, transforming frameworks into scalable execution practices and decision‑grade intelligence.

The ideal candidate is a strategic, execution‑oriented leader with expertise in product development, operating model activation, portfolio performance, and data‑driven decision‑making. They will drive enterprise adoption of Studio, simplify complexity, and enable faster, higher‑quality decisions across the product lifecycle.

• Drive activation and adoption of Studio across product teams, governance forums, and portfolio management processes.
• Develop and execute communication, engagement, and enablement strategies that promote clarity, adoption, and sustained behavioral change.
• Embed Studio into day‑to‑day product operations, establishing it as the standard system for product development across the enterprise.
• Partner with cross‑functional stakeholders to accelerate adoption and ensure consistent execution of Product Excellence practices.
• Establish and monitor adoption metrics, engagement indicators, and effectiveness measures, identifying and removing barriers to drive sustained utilization and impact.
• Drive alignment across product teams and governance forums to reinforce consistent application of Product Excellence standards, workflows, and governance practices.

• Establish and maintain visibility into product pipeline health, lifecycle progression, and portfolio performance metrics.
• Ensure products are consistently evaluated, advanced, and prioritized using standardized performance indicators and governance frameworks.
• Identify opportunities to improve product development velocity, operational efficiency, and portfolio outcomes.
• Drive measurable improvements in decision quality, advancement consistency, and return‑on‑investment transparency.
• Monitor lifecycle progression and advancement trends to identify risks, bottlenecks, and opportunities for improvement.
• Enable consistent portfolio reviews and increased transparency through standardized metrics, reporting, and governance practices.

• Translate product lifecycle workflows, governance standards, and development signals into measurable system‑based insights.
• Build and scale trusted reporting, analytics, and performance management capabilities that support product and portfolio decision‑making.
• Establish single‑source performance metrics and eliminate reliance on fragmented or manual reporting processes.
• Deliver actionable insights that increase transparency, accountability, and decision discipline across the organization.
• Develop scalable reporting frameworks and standardized measurement practices that improve visibility, decision quality, and organizational alignment.

• Ensure alignment between operating model design, execution practices, and portfolio governance processes.
• Simplify complex frameworks and methodologies into scalable, practical tools and outputs that drive adoption.
• Partner with senior…