Expert Coach II

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position:

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care.

Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

The Expert Coach is responsible for providing support for whole person 1:1 coaching. The purpose of coaching and education provided is to drive behavior changes that positively impact clinical outcomes and overall health status within the member's program and beyond, to foster and develop positive relationships with members, and to provide an excellent member experience.

Responsibilities:

• Empowers members to be able to effectively self-manage their own chronic condition.
• Assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status.
• Coaching approach is congruent with Motivational Interviewing for a member centered approach.
• Attend mandated meetings and complete trainings online and/or in person when required.
• Follow scheduling best practices to meet appropriate coaching utilization and meet member needs.
• Actively participates in process improvement with a positive attitude and solution-focused mindset.
• Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions.
• Support content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested.
• Stay updated on clinical best practices for whole-person coaching; shares clinical expertise/knowledge across team and company as needed.
• May have up to 30% of time allocated to liaison, project, or cross-functional responsibilities as needed by the business and approved by direct manager/lead.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities: None

Required Qualifications

• Must possess and maintain certification as a National Board Certified Health and Wellness Coach (NBC-HWC) or as an International Coaching Federation (ICF) certified coach. Registered Dietitian (RD) and/or Diabetes Prevention Program (DPP) CDC Lifestyle Certification preferred
• Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification.
  • Up to date with the required CEU's to maintain NBC-HWC
• Minimum of a bachelor's degree
• Effectively applies evidence-based principles to enhance coaching practice.
• Seeks out and reviews research findings in application to practice.
• Ability to interpret and incorporate the ADCES 7 DSME/T education modelinto practice specifically focusing on behaviors essential for improving health and quality of life of the member with diabetes.
• Possess a strong background knowledge behind the science and latest treatment options for managing diabetes.
• Has at least 3 years of professional experience in the healthcare field.
• Provides quality member education and coaching.
• Empowers members to be able to effectively self-manage their own chronic condition.
• Able to assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach to drive behavior changes that positively impact clinical outcomes and overall health status.
• Conveys enthusiasm and positive energy during member interactions.
• Coaching approach is congruent with Motivational Interviewing for a member centered approach.

Also desirable:

• Advanced degree in health-related (Behavior, Nutrition, Exercise) field.
• Bilingual Spanish/English desirable but not required.

The base salary range for this position is $30-34/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:

Teladoc Health…