Director, Employee Relations

Overview

Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.

• Provide expert advice to HR, managers and employees about company policies and processes
• Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
• Prepare investigative documentation, including interview notes and summary of findings
• Prepare, track and maintain appropriate investigation and reorganization data and documentation
• Use case management system to manage cases from intake to resolution
• Provide and manage periodic reporting to relevant senior stakeholders
• Ability to establish strong cross-functional relationships at all levels and geographies
• Partner with relevant control functions on investigations and outcomes
• Develop global guidance documents, materials and training for HR
• Develop, drive and deliver employee relations strategies, guidelines and procedures
• Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations
• Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed
• Proven project management skills with demonstrated ability to manage global projects
• Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values

• Experience advising on a wide range of employee relations issues
• Experience of multi-national, fast-paced organization
• Strong knowledge of US employment law and strong investigative skills
• Strong analytical and problem-solving skills with ability to organize and analyze data
• Excellent interpersonal skills with demonstrated patience, tact, and respect
• Exceptional detail and follow-up skills
• Excellent verbal and written communication skills

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire;

10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Purchase, New York: $168,000 - $269,000 USD