RPO Operations Lead

join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a Recruiting Operations Specialist to manage a high touch Client Referral Program

As the primary owner of the Client Hiring Referral program, you will serve as a critical liaison connecting employee referrers, referred candidates, recruiting teams, and senior business leaders. You will deliver high-touch, white-glove candidate experiences while ensuring high-volume referral pipelines are efficiently tracked, engaged, and moved seamlessly through the hiring process.

• Managing the Client Referral Inbox, delivering swift, consultative communication to inquiries within a 24-hour SLA.
• Engaging referral candidates to confirm interest, track licensing progress, verify location preferences, and prepare them for upcoming hiring classes.
• Maintaining a comprehensive referral tracking matrix to ensure total data integrity and smooth progression across all recruiting stages.
• Preparing candidate slates, interview feedback summaries, and prioritization materials for executive hiring round tables.

• Providing executive-level support for high-priority referrals sourced from Managing Directors, Executive Directors, Financial Advisors, and senior leadership.
• Flagging and recommending top referral talent for specialty, niche, or hard-to-fill positions.
• Providing weekly pipeline analytics and strategic updates directly to leadership teams.
• Supporting internal mobility transfers into the program and managing candidate disposition and feedback communications.

• 4+ years of hands-on experience in recruiting operations, talent acquisition support, recruiting coordination, or full-cycle recruiting.
• Demonstrated background supporting senior and executive stakeholders while managing complex, high-volume candidate pipelines.
• High proficiency with Applicant Tracking Systems (ATS), MS Excel, Outlook, and video recruiting software
• Experience supporting employee referral initiatives, class hiring, or financial services/wealth management recruiting is highly preferred.

• Outstanding stakeholder management and white-glove candidate care skills.
• Rigorous attention to detail, organization, and record-keeping capabilities.
• Strong operational problem-solving and pipeline tracking skills.

• Employee Referrers & Referred Candidates
• Talent Acquisition & Recruiting Operations Teams
• Internal Program Managers & Business Stakeholders
• Customer focus and service excellence
• Written and verbal communication
• Adaptability and pipeline execution
• Confidentiality and data integrity

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• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that…