Lead Cloud Operations Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Lead Cloud Operations Engineer Overview

This is a Lead Cloud Operations Engineer role (Lead SRE Engineer role) that will be manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard’s Cloud Platforms and Automate Deployment, Observability and other tasks.

• Support Change Management on the platform
• Review and provide inputs on overall design and observability of the platform
• Operational support for platform and workloads/products hosted on the platform
• Automate manual activities
• Troubleshooting and Root cause analysis
• Problem management

• Creating Observability Plans
• Troubleshooting and defect management
• Problem Management
• Change Management
• Escalation and Communication
• Cost Management
• Service Desk and Incident Ticketing
• SLA and KPI Adherence
• Knowledge management
• Review and provide inputs on design and architecture of cloud Products
• Support Kubernetes Platforms such as EKS, AKS and Open Shift

Supporting application teams deployed on Cloud Platforms

Troubleshoot day to day issues on the cloud

Ensuring safety and soundness of the platform

Service Management, Process documentation, Knowledge documentation

Collaborating with Engineering teams for defects, new features and ope rationalise them

Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimise the impact to our customers.

Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.

Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism.

Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.

Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues.

Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness.

• High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
• Experience in large scale operations
• Experience in Designing, Migrating Applications from On Prem Environment to Cloud Platforms
• Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS
• Good understanding of Security on Kubernetes Platform
• Experience with Observability tools such as Dynatrace, SPLUNK
• Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking “outside of the box”
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organisation skills required.
• Experience in cloud environments such as AWS, Azure
• Advance level understanding of Cloud Platforms, Dev Ops process, CI/CD platforms, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Management
• BS Degree or equivalent combination of experience and formal education.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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