Business Analyst, Sr

Overview

Job Title: Business Analyst, Sr.
Department: IT
Reports to: Chief Information Officer
Effective Date: 02/01/2026
# of Direct Reports: None
# of People Supported: all employees and students

The Business Analyst is Manhattanville’s functional partner for the Ellucian Colleague ERP and a key driver of business process documentation and Microsoft 365 (M365) enablement across academic and administrative units. This role partners with the Registrar, Student Accounts, Financial Aid, HR/Payroll, Finance, Advancement, and others to optimize end-to-end processes, steward data quality and compliance, and deliver training that turns tools into outcomes (student success, operational efficiency, and measurable service improvements).

The Business Analyst will translate institutional objectives into system capabilities, own the intake and prioritization of enhancements, and champion standards for documentation and change management that reflect Manhattanville’s mission and high-touch service model.

• None

• Serve as functional product champion for Colleague (Student, Finance, HR/Payroll, and Financial Aid), including Self-Service and related modules; lead requirements, configuration, release readiness, and roadmap planning in partnership with the CIO and functional offices.
• In partnership with campus constituents, design and continuously improve student lifecycle processes (enrolled-to-alumni), finance, HR/Payroll, and aid packaging/disbursement, ensuring usability, controls, and auditability that align to higher-ed best practices.
• Coordinate quarterly Colleague release testing and change adoption including stakeholder communications.
• Partner with Reporting/Analytics to enable dashboards and operational reporting (e.g., Power BI/SQL, Informer) that surface actionable insights (enrollment, retention, receivables, financial aid compliance).
• Support data governance standards (reference data, code tables, integrations, security roles) to protect sensitive student/employee data and improve data quality across Colleague and connected systems.

• Establish a Manhattanville Process Library: map and maintain current/future-state workflows, RACI, SOPs, and SLAs for academic and administrative processes (e.g., registration, degree conferral, refunds, payroll, procurement, gifts/advancement).
• Facilitate process discovery workshops and Kaizen events to remove bottlenecks, clarify handoffs, and embed controls; quantify benefits (cycle time, error reduction, satisfaction).
• Implement change management practices (stakeholder analysis, communications, job aids) to sustain adoption university wide.

• Build and deliver a role-based M365 curriculum (Teams, SharePoint, One Drive, Outlook, Forms, etc.) tailored to faculty, staff, and student workers; prioritize accessibility and inclusive design.
• Develop governance-aware training that reinforces data protection, retention, and collaboration policies (e.g., Teams lifecycle, external sharing, sensitivity labels), aligned to higher-education governance frameworks.
• Create just-in-time resources (short videos, micro learning, office hours) and measure adoption (usage analytics, satisfaction, reduction in shadow IT).

• Establish standards for data quality, security, and lifecycle management.
• Ensure adherence to FERPA, GDPR, and cybersecurity best practices.
• Performs related work as assigned.

• Demonstrated success leading cross-functional process improvement and documentation initiatives; strong facilitation and stakeholder management skills.
• Hands-on experience delivering M365 training and enablement programs (Teams/SharePoint governance, collaboration patterns, automation).
• Proficiency with reporting/analytics tools (e.g., Power BI, Informer, SSRS) and SQL concepts to translate business needs into reliable operational reporting.
• Excellent communication skills; ability to translate complex systems into clear narratives and practical steps.
• Experience working in a policy and procedure driven IT environment.
• Ability to work and participate in a team environment.
• Outstanding work, task and time management aptitudes.
• Excellent information gathering, research, and reporting skills.
• Exceptional interpersonal communication skills.

Education: Bachelor’s Degree

Experience:

• 5+ years of experience in business analysis
• 3+ years of experience with Colleague ERP

Prolonged periods of sitting at a desk and working on a computer.

The annual salary for this position is $60,000 - $70,000.

Full-time, 35 hours per week

Manhattanville University also offers a highly competitive and comprehensive benefits package, including tuition remission. For more information regarding benefits, please visit our benefits page:
Manhattanville Benefits

Applications will be reviewed as they are…