AVP, GWPC Technical Manager

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a AVP, GWPC Technical Manager, to join our Information Technology team.

Location:

This position will be based out of our Purchase, NY, Morristown, NJ, Conshohocken, PA, or Charlotte, NC office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

Platform Ownership & Leadership:

* Serve as the application owner for the Guidewire Policy Center platform, overseeing its architecture, performance, and scalability to support Policy Submission and transaction processing.

* Lead a high-performing development team in designing, developing, and delivering new Commercial Insurance products while ensuring system stability and availability.

Technology Strategy &

Innovation:

* Explore and implement cutting-edge technologies, including advancements in Guidewire and AI integration, to enhance policy processing efficiency, reduce overhead, and improve business outcomes.

* Develop and enforce engineering standards around security, secure coding, logging, alerting, and automation.

Incident Management & Production Support:

* Lead efforts to identify and address production-related issues, including managing Major Incident events during business and non-business hours, ensuring quick resolution and minimal business impact.

* Troubleshoot availability and performance issues across multiple layers of deployment, including hardware, operating environments, networks, and applications.

Collaboration & Stakeholder Management:

* Partner with cross-functional teams, including Project Management, Business Architecture, Product, Operations, and Testing, to scope, plan, and deliver projects.

* Act as a key technical liaison for the Policy Center team, building strong relationships with business stakeholders, IT groups, and vendors.

System Support & Ecosystem Management:

* Oversee the maintenance, support, and enhancement of the Guidewire Policy Center ecosystem, including integrations with financial systems, claim systems, portals, third-party vendors etc.

* Ensure the platform operates in line with SLAs in production and non-production environments.

Automation & Documentation:

* Automate deployments to test and production environments using robust release pipelines to improve efficiency, traceability, and quality.

* Maintain and govern technical documentation, including architecture diagrams, sequence diagrams, deployment diagrams, and production runbooks.

Team Leadership & Governance:

* Manage onshore and offshore teams, ensuring effective capacity planning, priority management, and adherence to development methodologies.

* Foster a culture of continuous improvement by mentoring team members and encouraging technical upskilling.

What you'll bring:

Educational Background:

* Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

Technical Expertise:

* 10+ years of experience in IT, with 7+ years in Java-based enterprise application development and implementation.

* 5+ years of experience with Guidewire Policy Center development as a Technical Lead in end-to-end commercial policy products implementations.

* Strong knowledge of REST/SOAP APIs, object-oriented design, orchestration platforms, message queues, and event messaging.

* Expertise in web servers (Apache Tomcat), relational databases (SQL Server, Postgres), enterprise integration framework and developer tools.

* Proven experience in automating builds, deployments, and production support resolution using industry-standard tools.

* Familiarity with monitoring and logging tools to troubleshoot and resolve application performance issues.

Domain

Experience:

* Demonstrated experience in the P&C insurance domain, with a preference for Commercial Insurance and Policy implementations.

* Guidewire Policy Center experience and certification required.

Leadership & Management

Skills:

* Prior experience managing technical teams across onshore/offshore models.

* Strong organizational, priority management, and resource planning skills.

* Ability to…