Business Analyst – Sales Technology

At Pepsi Co, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

We are looking for a highly analytical and tech-driven Sales Technology & Frontline Support Analyst to support the systems, tools, and operational processes that power frontline sales execution. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is passionate about improving the user experience through technology and process optimization.

As a key partner between frontline teams, business stakeholders, and technical teams, you will play a critical role in ensuring system reliability, reporting accuracy, operational continuity, and continuous improvement across multiple sales platforms and mobile applications.

• Support and sustain frontline sales platforms and mobile applications including XPC, Sales Pro (iPad), WTD, Signature Service, Sell Max, OMS, and SFOD
  .
• Monitor, troubleshoot, and resolve SPA Box tickets to ensure timely issue resolution and minimize operational disruptions for frontline users.
• Maintain and optimize reporting platforms such as Sell Max
  , ensuring reporting accuracy, data integrity, and alignment with business needs.
• Lead sustainment activities and follow‑up action plans related to XPC 2.0 Smart Execution initiatives
  .
• Provide operational and technical support for Sales+FI / Sales Pro Mobile solutions for both frontline teams and executive users.
• Manage system configurations and operational processes within XPC and SFOD
  , including flavor and IRI uploads to support accurate data flow and reporting capabilities.
• Participate in Azure Dev Ops activities, including agile ceremonies, user story creation, feature enhancement requests, and delivery support.
• Partner cross‑functionally with business, operations, and technical teams to identify opportunities for process improvements, automation, and enhanced system performance.
• Ensure operational compliance, platform stability, and data accuracy across all supported systems and reporting tools.
• Contribute to continuous improvement initiatives focused on operational efficiency, process simplification, and elevating the frontline user experience.

• Bachelor’s degree in business, Information Systems, Technology, Engineering, or a related field.
• English proficiency to provide support to USA teams.
• Data analytics knowledge and tools such as Excel, Power BI reports.
• At least 2 years of experience supporting sales technology platforms, reporting systems, mobile applications, or frontline operational tools.
• Familiarity with ticket management processes, user support, and operational troubleshooting.
• Exposure to Agile methodologies and tools such as Azure Dev Ops is preferred
  .
• Strong analytical thinking, problem‑solving, and communication skills.
• Ability to manage multiple priorities and adapt quickly in a fast‑paced, cross‑functional environment.
• Experience with reporting tools, sales enablement technologies, or mobile sales applications is a plus.
• Detail‑oriented, intellectually curious, proactive, and eager to learn.
• Strong collaboration and storytelling skills with the ability to communicate technical concepts clearly to business users.
• Self‑starter mindset with the confidence to ask questions, challenge processes, and drive improvements.

This is an exciting opportunity to work at the intersection of technology, sales operations, and business transformation
. You will have…