AVP, GWPC Technical Manager

AVP, GWPC Technical Manager

Sompo has a unique opportunity for an AVP, GWPC Technical Manager, to join our Information Technology team.

Location:

This position will be based out of our Purchase, NY, Morristown, NJ, Conshohocken, PA, or Charlotte, NC office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

Platform Ownership & Leadership:

• Serve as the application owner for the Guidewire Policy Center platform, overseeing its architecture, performance, and scalability to support Policy Submission and transaction processing.
• Lead a high-performing development team in designing, developing, and delivering new Commercial Insurance products while ensuring system stability and availability.

Technology Strategy & Innovation :

• Explore and implement cutting-edge technologies, including advancements in Guidewire and AI integration, to enhance policy processing efficiency, reduce overhead, and improve business outcomes.
• Develop and enforce engineering standards around security, secure coding, logging, alerting, and automation.

Incident Management & Production Support :

• Lead efforts to identify and address production-related issues, including managing Major Incident events during business and non-business hours, ensuring quick resolution and minimal business impact.
• Troubleshoot availability and performance issues across multiple layers of deployment, including hardware, operating environments, networks, and applications.

Collaboration & Stakeholder Management :

• Partner with cross-functional teams, including Project Management, Business Architecture, Product, Operations, and Testing, to scope, plan, and deliver projects.
• Act as a key technical liaison for the Policy Center team, building strong relationships with business stakeholders, IT groups, and vendors.

System Support & Ecosystem Management :

• Oversee the maintenance, support, and enhancement of the Guidewire Policy Center ecosystem, including integrations with financial systems, claim systems, portals, third-party vendors etc.
• Ensure the platform operates in line with SLAs in production and non-production environments.

Automation & Documentation :

• Automate deployments to test and production environments using robust release pipelines to improve efficiency, traceability, and quality.
• Maintain and govern technical documentation, including architecture diagrams, sequence diagrams, deployment diagrams, and production runbooks.

Team Leadership & Governance:

• Manage onshore and offshore teams, ensuring effective capacity planning, priority management, and adherence to development methodologies.
• Foster a culture of continuous improvement by mentoring team members and encouraging technical upskilling.

What you'll bring:

Educational Background:

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

Technical Expertise:

• 10+ years of experience in IT, with 7+ years in Java-based enterprise application development and implementation.
• 5+ years of experience with Guidewire Policy Center development as a Technical Lead in end-to-end commercial policy products implementations.
• Strong knowledge of REST/SOAP APIs, object-oriented design, orchestration platforms, message queues, and event messaging.
• Expertise in web servers (Apache Tomcat), relational databases (SQL Server, Postgres), enterprise integration framework and developer tools.
• Proven experience in automating builds, deployments, and production support resolution using industry-standard tools.
• Familiarity with monitoring and logging tools to troubleshoot and resolve application performance issues.

Domain

Experience:

• Demonstrated experience in the P&C insurance domain, with a preference for Commercial Insurance and Policy implementations.
• Guidewire Policy Center experience and certification required.

Leadership & Management

Skills:

• Prior experience managing technical teams across onshore/offshore models.
• Strong organizational, priority management, and resource planning skills.
• Ability to manage critical projects, deliver results within budget and timelines, and articulate technical solutions to business stakeholders.

Business Acumen:

• Solid financial planning and budgeting skills.
• Proven ability to construct sound business plans and deliver measurable value for stakeholders.

Salary Range: $160,000 – $175,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive…