Senior Enterprise Operations Engineer - Technical Productions Lead

Senior Enterprise Operations Engineer - Technical Productions Lead

The Mastercard Technical Production Services team is seeking a Senior Enterprise Operations Engineer
- Technical Production Lead to support and deliver high-quality hybrid, virtual, and in-person events across the organization. This role combines technical event production, operational support, and collaboration technology expertise. The successful candidate will partner with stakeholders to design, implement, and support event technology solutions that deliver engaging and reliable employee experiences. This position plays a key role in enabling Mastercard's global meetings, broadcasts, and digital events while ensuring operational excellence across production platforms and infrastructure.

Role

• Lead the technical planning and execution of hybrid, virtual, and in-person events.
• Partner with internal stakeholders and vendors to deliver reliable event technology solutions.
• Provide expertise in AV systems, streaming technologies, collaboration platforms, and video production.
• Serve as the technical lead during event preparation, testing, rehearsals, and live production.
• Configure, support, and troubleshoot production technologies, collaboration tools, and network-connected AV systems.
• Monitor event platform performance and proactively resolve technical issues.
• Maintain technical documentation, equipment inventories, signal flows, runbooks, and production timelines.
• Support incident tracking, root cause analysis, and continuous service improvement efforts.
• Follow operational best practices, including change management, issue management, and service support processes.
• Analyze event performance and recommend improvements to technology, processes, and user experience.
• Drive adoption of new production technologies and operational efficiencies.

All About You

• Bachelor's degree, relevant certifications, or equivalent practical experience.
• Experience supporting event production, broadcast technologies, collaboration platforms, or technical operations.
• Strong knowledge of AV systems, streaming technologies, and event production workflows.
• Proficiency with Zoom, Microsoft Teams, Vimeo, vMix, Tri Caster, Barco Event Master, NDI, Visio, and Adobe Creative Suite.
• Understanding of IP networking, routing, and streaming protocols such as SIP, H.323, and H.264.
• Experience troubleshooting technical issues across hardware, software, networking, and production environments.
• Familiarity with operational support processes, issue tracking, documentation, and service management.
• Strong communication, project coordination, and stakeholder management skills.
• Ability to work effectively across cross-functional teams.
• Self-motivated, analytical, and customer-focused.
• Willing to travel 40% of the time to other offices (including our NYC Tech Hub).

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be…