Analyst, Customer Onboarding

Overview

Analyst, Customer Onboarding

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities.

• Drive conversations to support the critical early phases of new Customer business into our network.
• Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire.
• Create end-to-end onboarding documentation used to train our shared services to support BAU process.
• Review and approve prepaid and crypto programs and licensing applications prior to Customer go-live.
• Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding.
• Proactively support Customer requests as it relates to their Licensing portfolio.
• Effectively problem solve when issues/challenges related to integration arise.

• Bachelor’s degree in Business Administration or related field preferred
• Strong business and financial acumen
• Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills, scope management and tangible outputs
• Experience leading cross-functional projects and helping frame, design and execute solutions for challenging business problem
• Capable of multi-tasking in a fast-paced environment
• Strong communication (written and verbal) and interpersonal skills – including MS Excel and Power Point
• Excellent time management, planning and organizational skills
• Strong analytical skills and comfortable using data to support thinking/recommendations

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

In line with Mastercard’s total compensation philosophy and assuming that the job will…