Senior Enterprise Operations Engineer - Technical Productions Lead

Title and Summary

Senior Enterprise Operations Engineer – Technical Productions Lead

• Lead the technical planning and execution of hybrid, virtual, and in-person events.
• Partner with internal stakeholders and vendors to deliver reliable event technology solutions.
• Provide expertise in AV systems, streaming technologies, collaboration platforms, and video production.
• Serve as the technical lead during event preparation, testing, rehearsals, and live production.
• Configure, support, and troubleshoot production technologies, collaboration tools, and network‑connected AV systems.
• Monitor event platform performance and proactively resolve technical issues.
• Maintain technical documentation, equipment inventories, signal flows, runbooks, and production timelines.
• Support incident tracking, root cause analysis, and continuous service improvement efforts.
• Follow operational best practices, including change management, issue management, and service support processes.
• Analyze event performance and recommend improvements to technology, processes, and user experience.
• Drive adoption of new production technologies and operational efficiencies.

• Bachelor's degree, relevant certifications, or equivalent practical experience.
• Experience supporting event production, broadcast technologies, collaboration platforms, or technical operations.
• Strong knowledge of AV systems, streaming technologies, and event production workflows.
• Proficiency with Zoom, Microsoft Teams, Vimeo, vMix, Tri Caster, Barco Event Master, NDI, Visio, and Adobe Creative Suite.
• Understanding of IP networking, routing, and streaming protocols such as SIP, H.323, and H.264.
• Experience troubleshooting technical issues across hardware, software, networking, and production environments.
• Familiarity with operational support processes, issue tracking, documentation, and service management.
• Strong communication, project coordination, and stakeholder management skills.
• Ability to work effectively across cross‑functional teams.
• Self‑motivated, analytical, and customer‑focused.
• Willing to travel up to 40% of the time to other offices (including our NYC Tech Hub).

Competitive base salary with eligibility for annual bonus or commission. Full‑time benefits include medical, dental, vision, disability, life insurance, flexible spending account, health savings account, paid leave (new parent, bereavement, sick time), vacation, personal days, 401(k) with company match, and other standard benefits.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law.