Director, Product Management

Director, Product Management

The North America (NAM) Digital Product Issuing team is focused on delivering secure, seamless payment experiences by scaling our digital payment solutions—including MA Agent Pay, MA Checkout Services, and MA Virtual Card Token—across the payment's ecosystem to Issuers (Banks and Processors) on North America. We are passionate digital product storytellers!

We partner closely with our customers to understand their digital objectives, position our solutions effectively, and move from early engagement through to implementation. The team also serves as the voice of the customer, influencing product design, go-to-market strategy, and ensuring scalable, frictionless adoption.

This role will play a critical part in supporting strategic issuing customers (US banks and payment processors) and internal stakeholders, driving key performance indicators (KPIs), strengthening team impact, and ensuring Mastercard's digital strategy remains top of mind with customers.

Drive Digital Thought Leadership and Story Telling

• Clearly and in a compelling way articulate Mastercard's point of view on the digital payments landscape and competitive dynamics. Embed this narrative into customer discussions, product strategies, and go-to-market materials
• Support strategic engagement models with co-brand issuers, merchants, and partners across issuing and acquiring ecosystems
• Champion team culture and engagement across NAM Digital Payments and broader stakeholders
• Elevate the team's profile as digital payments experts through internal and external forums

Enable Customer-Facing Success

• Support customer planning, product prioritization, and KPI definition for digital solutions
• Partner with Customer Account Managers (CAMs), Technical Account Managers and product teams to advance customer opportunities toward implementation.

Lead Voice of Customer (VoC) Integration

• Own the Voice of Customer framework and ensure consistent feedback loops into regional and global product teams to inform product design and optimization

Drive Alignment and Execution

• Act as a central point of contact for your specific segment and own respective KPIs
• Promote best practice sharing and continuous learning across accounts and team member
• Plan and lead key forums with both internal and external stakeholders/customers independently

Deep understanding of digital payments, digital commerce, and the broader payments ecosystem. Ability to consume large amount of information, distill to what truly matters and can propose a strong view and strategy on MA point of view

Proven ability to position complex digital solutions clearly and effectively with customers

Strong customer-facing skills with the ability to build credibility and influence outcomes

Passion for technology, innovation, and evolving digital experiences

Self-starter with strong ownership mindset; balances independent decision-making with collaboration

Highly curious, resilient, and proactive in removing blockers and driving progress

Skilled at tailoring communication to diverse audiences to create alignment and momentum

Experience improving internal processes, particularly in communication and cross-team execution

Thrives in complex, cross-functional environments

Strong communication, presentation skills, and executive presence

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

Purchase, New York: $179,000 - $305,000 USD