Senior Vice President, Global Business Solutions Center Capability

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Senior Vice President, Global Business Solutions Center, People & Capability

Mastercard’s Global Business Solutions Center (GBSC) is a strategic enterprise partner focused on delivering business outcomes, transformation, and value creation across Mastercard. Today, with over 1,300 dedicated colleagues worldwide, the GBSC supports more than 200 services across 90 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor.

By leveraging a comprehensive suite of services and solutions, our talented team of operations, automation, analytics, and systems supports enterprise stakeholders in optimizing their business to drive value and enhance performance.

Reporting to the EVP of GBSC with a matrixed line to the EVP, People & Capability (P&C), the SVP of GBSC P&C will provide the leadership required to ensure the development of and execution against the strategy, roadmap, annual business plan and operations for a diverse set of critical functions under the GBSC P&C services team. The role ensures that proper controls, governance, analytics and talent are in place to effectively grow the operations and organization while delivering on financial disciplines, operational efficiency and mitigating risk.

This role is responsible for establishing and leading cross-functional operational and project initiatives across key program areas within the GBSC while ensuring alignment to broader enterprise strategic initiatives and objectives to overall Corporate P&C and Mastercard. To accomplish this, the SVP of GBSC P&C must possess the passion to effectively lead a team of high-performing professionals across multiple functions and geographies that support enterprise operations in delivering a reliable and seamless experience for Mastercard’s stakeholders and employees.

• Lead the GBSC P&C operations and strategy supporting benefits, compensation, leaves, mobility, payroll, new hire services, inquiry support and other key HR functions
• Define, deliver and own the GBSC P&C roadmap delivering targeted business benefits, measurable operational efficiency, and a service excellence model that supports continued growth
• Implement governance framework defining methods to manage, monitor, and measure consistently across the GBSC utilizing resources, processes and automation to influence, deliver solutions, improve service delivery, and realize savings
• Maintain productive work environments with high employee satisfaction; attract and mentor a team of top tier leaders and high-performing employees with a matured approach to problem solving and leadership
• Perform financial planning, forecasting, and budget tracking to reduce total cost of ownership; allocate resources efficiently through workforce planning and capacity management
• Partner with stakeholders on complex needs and collaborate across the broader domain on end-to-end processes to manage escalations, customer impacts, reprioritization of efforts, anticipate future needs and adjust operations accordingly
• Support holistic platform security posture, proactively identifying security risks and…