Head Lead, Campus Store

The Campus Store Head Lead serves as the student leader and primary support to store operations, acting as a key driver of business success within the Ville'age Campus Store. This role blends frontline customer service with leadership, operational oversight, and an entrepreneurial mindset to ensure the store is the number one destination on campus for all things Manhattanville.

Job Title: Head Lead, Campus Store

Department: Campus Store

Reports to: Interim CFO

Effective Date: 5/9/26

# of Direct Reports: 0

# of People Supported: 1

Oversees the daily workflow of the department.

• Support the administration and staff members in execution of daily retail tasks to drive sales, profitability and an accurate inventory
• Maintain awareness of campus trends, customer preferences, and seasonal business needs
• Act as a brand ambassador, ensuring the store reflects Manhattanville pride and identity

• Deliver exceptional customer service by actively engaging customers in a friendly, professional manner
• Accurately complete all monetary transactions using POS systems such as Lightspeed and Ecwid
• Anticipate customer needs and proactively provide product recommendations
• Create a welcoming, inclusive, and service-driven store environment

• Lead by example in professionalism, teamwork, and accountability
• Support onboarding and peer training of student employees
• Foster a culture of growth, collaboration, and open feedback with campus administration
• Assist in coordinating team efforts during high-traffic events and peak business periods

• Perform opening and closing duties, ensuring operational readiness
• Maintain inventory accuracy through restocking, merchandising, and organization
• Ensure the store is clean, organized, and visually appealing at all times
• Support execution of visual merchandising standards and promotional displays
• Assist with scheduling needs and shift coverage when appropriate
• Utilize basic sales data to support deposit and change requests as needed
• Execute annual inventory in June

• Support campus-wide events (Orientation, Admissions, Board Meetings, etc.) through extended hours and event preparation
• Collaborate with campus partners to align store hours for special events

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem‑solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high‑paced and at times stressful environment

Education:

High school diploma or equivalent.

At least two years of related experience required.

• Ability to stand and move throughout the duration of a shift
• Ability to lift, carry, or move up to 40 pounds
• Ability to bend, kneel, climb ladders, and perform light physical tasks as needed

This is a non‑exempt position with an hourly rate of $22.00.

Part‑time, 29 hours or less per week.