Director, North American B2B Secular Shift – B2C Retail & Restaurants

Director, North American B2B Secular Shift – B2C Retail & Restaurants

Mastercard’s Commercial & New Payments Flows North America (NAM) Business is responsible for driving Gross Dollar Volume (GDV) growth through secular shift. We are looking for a Director to help grow the B2C Retail & Restaurants segment by commercializing our solutions and value proposition.

• Lead and execute the B2C Retail & Restaurants Secular Shift go-to-market strategy across NAM, focusing on existing and new issuer partners and distribution channels.
• Work cross‑functionally across the broader Commercial and New Payment Flows team, partnering and cross‑selling solutions.
• Partner closely with Account and Business Development teams to engage clients, identify high‑potential opportunities, build a strong and dynamic sales pipeline and close deals.
• Drive commercialization efforts with stakeholders from Finance, Sales, Marketing, Franchise, and Customer Delivery to ensure seamless execution of segment initiatives.
• Ensure a needs‑based and customer‑centric narrative is driven throughout the organization and to customers and prospects.
• Support client‑facing negotiations, leading or co‑leading key deals, ensuring specific segment incentives are included in deals and aligning Mastercard’s value proposition with client needs.
• Track and manage pipeline performance using SFDC and commercialization tools and processes that enable timely follow‑up, issue resolution, and traction across the region.
• Champion internal alignment across all product groups, Finance, and Sales Excellence to generate buy‑in and momentum from all relevant stakeholders, including senior leadership.
• Develop and promote SMB growth strategies, identifying best practices and scalable models that drive measurable results in issuer portfolios.
• Foster sales enablement by creating compelling client materials, training sessions, and use‑case content tailored to SMB needs and opportunities.

• Pragmatic change agent who thrives on turning long‑standing behaviors into meaningful growth, with a strong sense of urgency and discipline to operate effectively in a complex organization.
• Deep, hands‑on understanding of POS and Invoice Payments in the B2C Retail & Restaurants segment, including the supporting systems, infrastructure, and payment options.
• Motivated by transforming legacy payment flows (cash, check, ACH) toward modern, card‑based solutions, recognizing the customer value and growth opportunity.
• Commercially sharp, able to connect customer needs to business outcomes, identify high‑value use cases, articulate compelling value propositions, and translate strategy into adoption and spend growth.
• Influential leader who leads through influence, not hierarchy, bringing together product, sales, marketing, and operations partners around a shared goal and clear execution plan.
• Data‑guided, customer‑grounded, balancing quantitative insight with qualitative understanding to prioritize, make decisions, and tell a clear story to senior leaders.
• Ownership mindset—takes accountability for outcomes, learns quickly, and continuously raises the bar for results.

Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and are expected to be managed by every person working for, or on behalf of, Mastercard. Responsibilities include abiding by Mastercard’s security policies and practices, ensuring confidentiality and integrity of accessed information, reporting suspected violations or breaches, and completing all mandatory security trainings in accordance with Mastercard’s guidelines.

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro‑rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401(k) with a best‑in‑class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on‑site fitness facilities
• Eligibility for tuition reimbursement
• Many more benefits as listed in the full offer

Purchase, New York: $182,000 – $291,000 USD