Director, North American B2B Secular Shift Program Operations

Director, North American B2B Secular Shift Program Operations

We are looking for a Director to drive key vertical activities and capitalize on the B2B secular shift opportunity in North America.

• Program Management
  • Drive execution of the North American B2B Secular Shift Vertical Strategy.
  • Establish and facilitate the cadence of activities that drive alignment and milestone achievement.
  • Build and maintain clear and predictive KPI reporting.
• Growth & Commercial Execution
  • Facilitate initiatives that increase card adoption, activation, spend and acceptance at scale.
  • Collaborate with Sales, Channels, and Partnerships to embed card‑led strategies into acquisition and portfolio management.
  • Align with global product teams to build out capabilities that embed in key vertical technology solutions (construction & trades, B2C retail and restaurants, property & casualty insurance).
  • Pilot, measure, and scale initiatives that drive sustained behavioral change.
• Customer & Market Insight
  • Establish and facilitate the processes to gather industry and market data.
  • Track competitive and fintech trends impacting vertical‑specific payment choices.
  • Translate insights into differentiated value propositions and prioritized initiatives.
• Cross Functional Influence & Performance
  • Align stakeholders across product, marketing, analytics, risk, operations, and technology.
  • Define KPIs tied to conversion, usage, spend growth, and profitability.
  • Communicate progress, results, and recommendations to senior leadership.

• Pragmatic change agent who thrives on turning long‑standing behaviors into meaningful growth.
• Program execution & accountability – experience driving enterprise programs across varied stakeholder groups.
• Urgency and momentum – operate with pace, prioritize, and push through obstacles.
• Transformation catalyst – motivated by shifting legacy payment flows toward modern, card‑based solutions.
• Commercially sharp – connect customer needs to business outcomes and articulate value propositions.
• Influential leader – lead through influence, bringing together cross‑functional partners.
• Data‑guided, customer grounded – balance quantitative insight with qualitative understanding.
• Ownership mindset – act like an owner, take accountability, and continuously raise the bar.

All activities involving access to Mastercard assets, information, and networks require adherence to security policies: confidentiality, integrity, incident reporting, and completion of mandatory security trainings.

Competitive base salary: $164,000 - $271,000 USD. Eligible for annual bonus or commissions.

Benefits include medical, prescription drug, dental, vision, disability, life insurance; flexible spending & health savings accounts; paid leaves (16 weeks new parent, up to 20 days bereavement); 80 hours paid sick and safe time, 25 days vacation, 5 personal days; 10 U.S. paid holidays; 401(k) with best‑in‑class company match; deferred compensation; fitness reimbursement; tuition reimbursement.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the application process or during recruitment, contact reasonable