Associate – Customer Service

Position:
Associate – Customer Service

Employment Type:

Full-Time

Location:

Arlington Heights, IL

Symbiotic Services is seeking a Customer Service Associate to serve as a key point of contact for customers, ensuring a high level of service, responsiveness, and issue resolution. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Respond to customer inquiries regarding order status, issues, and general requests
• Maintain accurate customer records in both electronic and physical formats
• Process customer orders and ensure timely and accurate entry
• Coordinate with production teams to ensure orders are scheduled and delivered on time
• Provide pricing quotes and support new customer project setup and tracking
• Prepare sample orders for customers and internal sales teams
• Collaborate with account managers to resolve customer issues and support ongoing projects
• Analyze and resolve complex customer concerns while communicating effectively with internal teams
• Assist in researching and resolving accounts receivable issues in partnership with finance and account management

• High School Diploma or GED required
• Strong written and verbal communication skills
• Minimum of 2 years of experience in an office or customer service environment preferred
• Experience with multi-line phone systems preferred
• Bilingual (English/Spanish) skills are a plus
• Proficiency in Microsoft Office (Excel, Word, Outlook)