Technical Analyst 1st Shift, and Information Technology Department

Position: Technical Analyst I, Full Time, 1st Shift, and Information Technology Department
Day Kimball Health is hiring for a Technical Analyst I to join our Information Technology in Putnam, CT!

Schedule:

Day Shift, 40 Hours Per Week

Weekends: if applicable

Technical Analyst I Benefits Summary (20 or more agreed hours)

* Earned Time Off - including personal time & holidays

* Sick Time

* Educational / Loan Reimbursement - up to $5,000 per fiscal year for full-time (36-40 hours) employees up to $2,500 per fiscal year for part-time (20-35 hours)

* Pay-for-Performance Opportunities

* Shift Differentials - Additional pay for evening, night, or weekend shifts (where applicable)

* Career Pathways - internal growth, leadership development, and mentorship

* Medical, Dental, and Vision Insurance

* Health Savings Account (HSA) or Flexible Spending Account (FSA)

* Pharmacy Plan

* 401(k) Retirement Plan - With eligible employer contribution

* Life Insurance - Basic and supplemental coverage options

* Short-Term & Long-Term Disability Insurance

* Critical Illness & Accident Insurance

* Pet Insurance

* Employee Perks - Recognition programs, Employee Wellness Initiatives, Food Truck Fridays, and Employee Appreciation Events, Weekly Pay

Technical Analyst I Summary & Responsibilities:

As the Technical Analyst I, you will be a vital member of a dynamic team responsible for…

All Technical Analyst I

* The person(s) in this position should be able to work independently with minimal to moderate supervision and be able to perform multiple tasks at one time

* Work on projects as assigned

* Respond to and complete help desk tickets assigned

* Assist Desktop Support Technicians with second-level support

* Other duties as assigned

Client Services

* Manage help desk application to optimize operations

* Manage user account moves, adds, changes, deletions

* Manage RightFAX environment

* Assist with system maintenance (including virtual servers, clustered servers, storage, etc.) including repair, replacement, basic configuration and/or installation of applications

* Coordinate and collaborate with other members of the Client Services team as well as the Information Technology Department as whole

Data, Voice, and Security Services

* Monitor network, telephony, and security systems

* Monitor wiring closets and telephony rooms

* Perform maintenance (including wired and wireless networks, telephony, firewalls, access gateways, etc. ) including repair, replacement, basic configuration and/or installation of these systems

* Coordinate and collaborate with other members of the Data, Voice, and Security Services team as well as the Information Technology Department as whole

Infrastructure Services

* Monitor routine data backup and recovery systems

* Monitor VMware and Citrix environments

* Monitor data center(s)

* Perform maintenance (including virtual servers, clustered servers, storage, etc.) including repair, replacement, basic configuration and/or installation of servers

* Coordinate and collaborate with other members of the Infrastructure Services team as well as the Information Technology Department as whole

Technical Analyst

Education and Experience Requirements:

Education:

All Technical Analyst I

* Bachelor's degree in Computer Science or related field preferred.

Client Services

* A+ certifications preferred

* Microsoft certifications preferred

* ITIL certifications preferred

Data, Voice, and Security Services

* A+ certifications preferred

* Microsoft certifications preferred

* Avaya certifications preferred

* Cisco certifications preferred

Infrastructure Services

* A+ certifications preferred

* Microsoft certifications preferred

* VMware certifications preferred

* Citrix certifications preferred

EMC certifications preferred

Experience:

All Technical Analyst I

* Experience with Active Directory required

* Experience with Microsoft Server  required, current version preferred

* 1 - 2 years experience in a direct systems support role required, 3 - 5 years' experience preferred

* 3 - 5 years working in the Information Technology industry, including direct evidentiary talents and responsibilities for supporting back-office systems, applications, and workstations.

Client Services

* Experience with Citrix technologies required

* Experience with RightFAX technologies required

* Experience with customer service management software

Data, Voice, and Security Services

* Experience with Microsoft and Info Blox DNS and/or DHCP

* Experience with Cisco enterprise networking

* Experience with Avaya communications technologies

Infrastructure Services

* Background in HP servers preferred

* Experience with VMware technologies preferred

* Experience with Citrix technologies required

* Experience with EMC Storage including SAN, Data Domain, and Avamar

* Experience with Microsoft Server  required, current version preferred

* Experience with Microsoft and Info Blox DNS and/or DHCP

Technical Analyst I Knowledge, Skills, and Abilities:

* Must be proficient in Reasoning, Math, Reading, Writing, Speaking extemporaneously on a variety of subjects. Speak with poise, voice control, and confidence, using correct English and well-modulated…