Shared Services Processor

Who We Are

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people and is passionate about fostering an inclusive culture where everyone feels welcome, supported, and empowered.

We support a centralized processing team that enhances operational efficiency and service delivery through innovative escrow operations and pilot initiatives. In this role, you’ll support high‑volume escrow transactions by managing critical operational and administrative tasks that help escrow teams stay focused on delivering an exceptional client experience.

• Work from any Washington State office location
• In‑office role, 5 days per week
• Collaborative and supportive team environment
• Opportunity to support innovative escrow processes and operational initiatives
• Exposure to a variety of escrow transactions and workflows

• Support escrow openings and closings
• Set up and maintain escrow files and documentation
• Prepare correspondence and order preliminary title reports
• Process fund disbursements and prepare closing statements and closing letters
• Order payoffs, lien information, HOA documents, and evidence of insurance
• Coordinate courier scheduling and delivery instructions
• Distribute preliminary reports and provide updates as needed
• Communicate with branch teams, internal partners, and clients throughout the escrow process
• Follow established escrow procedures and assist with resolving processing issues
• Support team goals and help maintain efficient operations
• Perform other duties as assigned

• High school diploma or equivalent
• 1–2 years of escrow processing experience
• Understanding of escrow procedures and general escrow operations
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and work efficiently in a fast‑paced environment
• Strong verbal and written communication skills
• Team‑oriented mindset with the ability to build positive working relationships

Must work in office 5xweek, any Washington office.

Pay Range: $20.31 - $27.09 Hourly

• Medical, dental, vision, 401(k), PTO/paid sick leave, and other benefits
• Employee stock purchase plan

First American is an equal opportunity employer in every sense of the term.